Housekeeping Manager

Allied Universal; Tucson (AZ); On-site; USD 48,000 - 72,000; Full time

Job summary

Allied Universal Janitorial Services is seeking a Housekeeping Manager to oversee day-to-day operations at a client site. You will hire, train, discipline, and retain staff, while building strong relationships with clients and employees to ensure service excellence.

The role requires bilingual Spanish/English capabilities, 2+ years in facilities/operations management, and experience in janitorial services. You will manage scheduling, payroll, and training, with a focus on quality and customer

Qualifications

• Bi-lingual Spanish/English required.
• Two years of supervisory experience in facilities or client-focused sites.
• Two years experience in janitorial/facility maintenance.
• Proficient in Excel, Word and PowerPoint.
• Excellent verbal and written communication.
• Experience in union environments preferred.

Responsibilities

• Supervise daily janitorial operations at the assigned site.
• Manage staff scheduling, payroll, and training.
• Ensure high-quality janitorial services at the client site.
• Build and maintain relationships with customers and employees.
• Address escalated issues promptly.
• Ensure employee grievances are heard and resolved.
• Oversee uniforms, equipment, supplies, and vehicle inventories.
• Coordinate regular communication with the customer and address needs.
• Enforce Allied Universal policies.

Skills

Bilingual Spanish/English

Staff management

Facilities supervision

Customer service

Verbal and written communication

Flex scheduling

Union environment experience

Tools

Excel

Word

PowerPoint

Job description

Overview

Company Overview: Join Allied Universal Facility Management and Janitorial Services! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

Allied Universal Janitorial Services, an Allied Universal Company, is hiring a Housekeeping Manager. The Janitorial Account Manager job is accountable for day‑to‑day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop and retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintain weekly operating schedules and completion of payroll for assigned janitorial personnel. Provide after‑hour emergency response as required.

Essential Job Duties And Responsibilities

• Supervise the day to day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training.
• Ensure the Client Site is provided with high quality janitorial services.
• Build and maintain effective relationships with both customers and employees.
• Handle any escalated issues or situations appropriately.
• Assure that employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintain appropriate inventories and meet customer/company requirements.
• Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

Qualifications

• Bi‑lingual Spanish/English (read, write and speak)
• Two years experience in business management/operations/supervisory experience in facilities or client focused sites. Preferred but not required.
• Two years experience in janitorial/facility maintenance/housekeeping. Preferred but not required.
• Excellent computer skills: Excel, Word, and PowerPoint.
• Communications skills verbal and Written.
• Management experience, specifically for a union environment. Preferred but not required.
• Ability to work a flex schedule (different on call times daily).
• Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Equal Opportunity Statement

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.