Housekeeping Manager

Carneros Resort and Spa; Napa (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Employee discounts

Job summary

Carneros Resort and Spa, set on a sprawling 28-acre property, seeks a Housekeeping Manager to lead a luxury team and ensure pristine guest rooms, public spaces, and amenities. In this role you will drive Forbes Five-Star standards, staff development, and operational efficiency across the resort.

You will plan, train, and supervise daily operations, conduct inspections, and collaborate with Front Office and Engineering to preserve the resort's exceptional guest experience.

Qualifications

• 3+ years of supervisory or management experience in luxury housekeeping or rooms operations.
• Experience in a resort environment with 100+ rooms and multiple outlets.
• Strong leadership, coaching, and interpersonal skills.

Responsibilities

• Assist in planning, organizing, and directing housekeeping operations across the entire property.
• Oversee the cleaning and servicing of guest rooms, suites, corridors, public areas, meeting spaces, recreational facilities, and back-of-house areas.
• Review housekeeping reports, occupancy forecasts, and daily room assignments provided by the Housekeeping Coordinator or Front Office.
• Ensure housekeeping attendants complete their assigned room credits and responsibilities by the end of each shift.
• Conduct regular inspections of guest rooms, public areas, elevators, restrooms, and back-of-house spaces to ensure established standards are consistently met.
• Ensure all guest rooms meet inspection standards for cleanliness, functionality, amenity placement, presentation, and maintenance condition.
• Ensure VIP rooms are prioritized and serviced in accordance with resort standards.
• Organize and lead daily housekeeping meetings and required training sessions in the absence of the Director of Housekeeping or as assigned.
• Assist with additional duties and projects assigned by the Director of Housekeeping.
• Maintain compliance with housekeeping brand standards, standard operating procedures, safety protocols, and Forbes Five-Star expectations.
• Track quality scores, guest feedback, and Forbes audit results.
• Assist in developing and implementing corrective action plans to improve service quality and operational performance.
• Identify preventive maintenance needs in guest rooms and public areas.
• Coordinate with the Engineering department to report maintenance concerns and ensure timely follow-up and resolution.
• Provide onboarding, training, ongoing coaching, and performance guidance to strengthen employee effectiveness and service quality.
• Supervise employee productivity, attendance, timekeeping, and adherence to company policies and procedures.
• Conduct performance evaluations and support corrective or disciplinary action when necessary.
• Promote teamwork, employee morale, accountability, and a safe and inclusive work environment.
• Assist with staff scheduling based on occupancy forecasts and operational needs, as delegated by the Director of Housekeeping.
• Conduct daily briefings to communicate room status, special requests, VIP arrivals, and operational concerns.
• Respond promptly and professionally to guest requests, including additional amenities, special room setups, and urgent cleaning needs.
• Address and resolve housekeeping-related guest concerns in a timely and professional manner.
• Follow up on guest complaints and implement appropriate service-recovery procedures.
• Ensure lost-and-found items are properly documented, stored, and returned in accordance with established procedures.
• Collaborate closely with Front Office, Engineering, Reservations, Food and Beverage, and other departments to support seamless resort operations and an exceptional guest experience.
• Communicate operational concerns promptly and coordinate solutions with the appropriate department.
• Assist in maintaining accurate inventory levels for linens, guest supplies, cleaning chemicals, and housekeeping equipment.
• Participate in monthly inventory counts and prepare purchasing or replenishment requests as needed.
• Monitor supply usage and implement cost-control measures to minimize waste.
• Monitor housekeeping equipment—including vacuums, carts, extractors, and laundry machinery—to ensure proper operation.
• Coordinate preventive maintenance and request equipment repairs or replacements as needed.
• Follow and enforce all safety, sanitation, and chemical-handling procedures.
• Ensure cleaning chemicals are properly used, labeled, and stored in accordance with Safety Data Sheet (SDS) guidelines.
• Maintain compliance with applicable labor regulations, health and safety requirements, and environmental policies.
• Report to work on time, in a clean and professional uniform or attire that meets company dress-code standards, and prepared to perform all assigned duties.

Skills

Supervisory experience

Leadership

Forbes standards

PMS familiarity

Bilingual English/Spanish

OSHA safety

Interpersonal skills

Tools

PMS

Job description

The Housekeeping Manager at Carneros Resort and Spa is a strategic, hands-on leader who supports the Director of Housekeeping in overseeing the cleanliness, presentation, and guest readiness of the resort’s expansive 28-acre property. This includes guest cottages, public spaces, recreational facilities, and back-of-house areas.

This position requires exceptional attention to detail, a strong commitment to established procedures, and the ability to uphold Forbes Five-Star standards while ensuring consistency, efficiency, and excellence at every guest touchpoint.

The ideal candidate is passionate about luxury hospitality, excels at developing and inspiring teams, and has a proven ability to lead operational improvements within large-scale resort environments.

Key ResponsibilitiesHousekeeping Operations

Reports To: Director of Housekeeping

Classification: Exempt

Position Overview

The Housekeeping Manager at Carneros Resort and Spa is a strategic, hands-on leader who supports the Director of Housekeeping in overseeing the cleanliness, presentation, and guest readiness of the resort’s expansive 28-acre property. This includes guest cottages, public spaces, recreational facilities, and back-of-house areas.

This position requires exceptional attention to detail, a strong commitment to established procedures, and the ability to uphold Forbes Five-Star standards while ensuring consistency, efficiency, and excellence at every guest touchpoint.

The ideal candidate is passionate about luxury hospitality, excels at developing and inspiring teams, and has a proven ability to lead operational improvements within large-scale resort environments.

Key ResponsibilitiesHousekeeping Operations

• Assist in planning, organizing, and directing housekeeping operations across the entire property.
• Oversee the cleaning and servicing of guest rooms, suites, corridors, public areas, meeting spaces, recreational facilities, and back-of-house areas.
• Review housekeeping reports, occupancy forecasts, and daily room assignments provided by the Housekeeping Coordinator or Front Office.
• Ensure housekeeping attendants complete their assigned room credits and responsibilities by the end of each shift.
• Conduct regular inspections of guest rooms, public areas, elevators, restrooms, and back-of-house spaces to ensure established standards are consistently met.
• Ensure all guest rooms meet inspection standards for cleanliness, functionality, amenity placement, presentation, and maintenance condition.
• Ensure VIP rooms are prioritized and serviced in accordance with resort standards.
• Organize and lead daily housekeeping meetings and required training sessions in the absence of the Director of Housekeeping or as assigned.
• Assist with additional duties and projects assigned by the Director of Housekeeping.

Quality Assurance and Forbes Standards

• Maintain compliance with housekeeping brand standards, standard operating procedures, safety protocols, and Forbes Five-Star expectations.
• Track quality scores, guest feedback, and Forbes audit results.
• Assist in developing and implementing corrective action plans to improve service quality and operational performance.
• Identify preventive maintenance needs in guest rooms and public areas.
• Coordinate with the Engineering department to report maintenance concerns and ensure timely follow-up and resolution.

Team Leadership and Development

• Provide onboarding, training, ongoing coaching, and performance guidance to strengthen employee effectiveness and service quality.
• Supervise employee productivity, attendance, timekeeping, and adherence to company policies and procedures.
• Conduct performance evaluations and support corrective or disciplinary action when necessary.
• Promote teamwork, employee morale, accountability, and a safe and inclusive work environment.
• Assist with staff scheduling based on occupancy forecasts and operational needs, as delegated by the Director of Housekeeping.

Guest Service

• Conduct daily briefings to communicate room status, special requests, VIP arrivals, and operational concerns.
• Respond promptly and professionally to guest requests, including additional amenities, special room setups, and urgent cleaning needs.
• Address and resolve housekeeping-related guest concerns in a timely and professional manner.
• Follow up on guest complaints and implement appropriate service-recovery procedures.
• Ensure lost-and-found items are properly documented, stored, and returned in accordance with established procedures.

Interdepartmental Collaboration

• Collaborate closely with Front Office, Engineering, Reservations, Food and Beverage, and other departments to support seamless resort operations and an exceptional guest experience.
• Communicate operational concerns promptly and coordinate solutions with the appropriate department.

Inventory, Equipment, and Cost Control

• Assist in maintaining accurate inventory levels for linens, guest supplies, cleaning chemicals, and housekeeping equipment.
• Participate in monthly inventory counts and prepare purchasing or replenishment requests as needed.
• Monitor supply usage and implement cost-control measures to minimize waste.
• Monitor housekeeping equipment—including vacuums, carts, extractors, and laundry machinery—to ensure proper operation.
• Coordinate preventive maintenance and request equipment repairs or replacements as needed.

Safety and Compliance

• Follow and enforce all safety, sanitation, and chemical-handling procedures.
• Ensure cleaning chemicals are properly used, labeled, and stored in accordance with Safety Data Sheet (SDS) guidelines.
• Maintain compliance with applicable labor regulations, health and safety requirements, and environmental policies.
• Report to work on time, in a clean and professional uniform or attire that meets company dress-code standards, and prepared to perform all assigned duties.

Qualifications

• 3+ years of supervisory or management experience in luxury housekeeping or rooms operations, ideally in a resort environment of 100+ rooms and multiple outlets
• Proven ability to implement and maintain housekeeping systems, SOPs, quality standards, and efficient daily operations
• Strong leadership, training, coaching, and interpersonal skills with a proactive, hands-on, and team-oriented approach
• Knowledge of Forbes Five-Star standards, OSHA safety regulations, chemical-handling procedures, and environmentally responsible cleaning practices
• Excellent organizational, problem-solving, and time-management skills, with the ability to manage multiple priorities across a large property footprint
• Proficiency in hotel property-management systems (PMS), housekeeping software, and Microsoft Office
• Bilingual English/Spanish skills preferred

Physical & Schedule Requirements

• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on occupancy and resort needs
• Ability to walk the property frequently across 28 acres and conduct in-person inspections throughout the day
• Ability to stand for extended periods and frequently bend, reach, kneel, push, and pull while performing essential job duties
• Must be able to lift up to 40 pounds and assist with linens, supplies, carts, or equipment as needed
• Ability to work in both indoor and outdoor environments and safely navigate stairs, pathways, and uneven surfaces
• Reasonable accommodations may be provided to qualified individuals with disabilities to perform the essential functions of the position

Total Compensation

• Competitive salary
• Health, dental, and vision insurance
• Retirement plan options with employer match
• Paid time off and holiday pay
• Employee discounts and perks