Housekeeping Manager

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Manager to lead a dynamic team at a premier hotel. This role is pivotal in maintaining the highest standards of cleanliness and organization throughout the property, ensuring guest satisfaction through exceptional service. You will oversee hiring, training, and supervision of the housekeeping staff, while also managing departmental costs and setting long-term goals. Join a company that values innovation and excellence, offering great career growth opportunities and a supportive work environment. Your leadership will directly impact the guest experience, making every stay memorable.

Benefits

Free meals every shift

Room discounts at Hilton properties

Discounts at cafes, bars, restaurants

Free parking

Two for one movie theater coupons

Career growth opportunities

Paid time off

Annual wage increases

Holiday and bereavement pay

Medical, dental, and vision insurance

Qualifications

• Previous housekeeping experience, hotel experience highly desired.
• Ability to prioritize and organize workload to ensure deadlines are met.

Responsibilities

• Assist in hiring, training, supervising and coaching the Housekeeping staff.
• Establish cleanliness standards for all Housekeeping areas.

Skills

Housekeeping Management

Team Leadership

Time Management

Communication Skills

Judgment and Decision Making

Education

High School Diploma

Hospitality Management Degree

Job description

Description

If you strive to grow your career at the largest hotel in the downtown area, the Hilton Milwaukee is the place for you. Part of Milwaukee based Marcus Hotels & Resorts, our property and brand pride itself on continuous innovation through our approach to world-class service, upscale amenities and superior style. Learn more about us here.

As the Housekeeping Manager, you will have a key leadership role and are in charge of maintaining our hotel. As the appearance and cleanliness of the hotel is important to all our guests, you will ensure that the housekeeping department meets the highest standards of quality and efficiency. You will assist in leading this dynamic team and ensure that hotel guest rooms, public spaces, and other areas of the hotel are clean and organized.

What will you be doing?

1. Assist in hiring, training, supervising and coaching and counseling the Housekeeping staff.
2. Establishes standards of cleanliness for all Housekeeping areas of responsibility.
3. Plots direction and long term goals for the Housekeeping Department with the Director of Rooms.
4. Controls and analyzes, on an on-going basis, departmental cost to ensure performance against budget.
5. Ensures that all designated guestrooms receive service. Inspects guestrooms, public and back-of-house areas as assigned and ensures compliance with standards.
6. Performs manual duties of associates as necessary to cover temporary staff shortages. Participates in the promotion of safety and security in assigned areas.
7. Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests.

What do you bring to the role?

1. Previous housekeeping experience, hotel experience highly desired.
2. Ability to prioritize and organize workload to ensure deadlines are met.
3. Ability to exercise judgment and implement control over the performance of others.
4. Ability to provide clear direction, instruction, and guidance to associates.
5. Ability to communicate effectively to associates.

What’s in it for you?

1. Free well balanced meal every shift.
2. Room discounts at Hilton properties and Marcus Hotels & Resorts properties.
3. Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa.
4. Free parking.
5. “Two for one” movie theater coupons at Marcus Theatres.
6. Ability to grow your career, and transfer from one property to another while maintaining your service with the company.
7. Paid time off.
8. Annual wage increases.
9. Holiday, jury duty and bereavement pay.
10. Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits.

The Hilton Milwaukee is an equal opportunity employer.