Housekeeping Manager

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free parking

Medical, dental, and vision insurance

401k with employer match

Paid time off

Early wage access

Employee discounts at Marcus venues

Job summary

Marcus Hotels & Resorts seeks a Housekeeping Manager to lead the Grand Geneva Resort & Spa housekeeping team. You will oversee staff, ensure top-tier cleanliness, and coordinate with leadership to drive guest satisfaction across 746 rooms and associated facilities.

The role requires supervisory experience, strong English communication, and flexibility to work days, nights, weekends, and holidays in a fulltime on-site setting at the Grand Geneva in Lake Geneva, WI.

Qualifications

• High school diploma required; college education preferred.
• Prior housekeeping supervisory or management experience preferred.
• Able to tolerate chemicals, cleansers, and solvents as part of duties.
• Able to operate computers and respond to guest comments and requests.
• Excellent English communication with guests, staff and management.
• Perform physical tasks such as lifting and climbing stairs during inspections.
• Flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Oversee and train all housekeeping staff per Director of Housekeeping guidance.
• Ensure cleanliness, upkeep, and daily inspections of assigned areas and equipment.
• Supervise storage, dilution and distribution of cleaning products and supplies.
• Regularly communicate with the Director of Housekeeping to address issues and training.
• Manage work schedules, assign tasks, and provide clear directions to employees.
• Inspect common areas and equipment and address urgent tasks.
• Assist in hiring, discipline, policy updates, and OSHA compliance.
• Perform other duties as assigned.

Skills

Supervisory experience

English communication

Computer literacy

Physical stamina

Education

High school diploma

College education preferred

Job description

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Housekeeping Manager at the Grand Geneva Resort & Spa, you’ll play a pivotal role in steering the Housekeeping Department, ensuring seamless operations, and delivering top-tier service and cleanliness throughout the rooms in the resort.

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Housekeeping Manager at the Grand Geneva Resort & Spa, you’ll play a pivotal role in steering the Housekeeping Department, ensuring seamless operations, and delivering top-tier service and cleanliness throughout the rooms in the resort.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Oversee and train all housekeeping employees as directed by the Director of Housekeeping.
• Ensure cleanliness, maintenance, and daily inspections of assigned areas and equipment.
• Supervise storage, dilution, and distribution of cleaning products and supplies.
• Communicate regularly with the Director of Housekeeping to address issues, plan, and implement training.
• Manage work schedules, assign tasks, and provide clear instructions to employees.
• Inspect common areas and equipment, addressing tasks requiring immediate action.
• Monitor and control linen supply flow and coordinate with supervisors on daily projects.
• Assist in hiring, disciplinary actions, policy updates, and compliance with OSHA regulations.
• Other duties as assigned.

What do you bring to the role?

• High school diploma required; college education preferred.
• Prior housekeeping supervisory or management experience preferred.
• Ability to tolerate exposure to chemicals, cleansers, and solvents as part of job duties.
• Ability to operate computers, calculators, and respond to guest comments and requests.
• Communicate effectively in English via phone, radio, or in person with guests, staff, and management.
• Perform physical tasks such as reaching up to 8 feet, pushing/pulling loaded carts requiring 25-30 pounds of force, be mobile throughout the hotel and be able to climb stairs for inspections.
• Understand and follow policies, procedures, chemical labels, and job instructions.
• Flexible schedule required, including availability on days, nights, weekends, and holidays.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.