Housekeeping Manager

Vision Hospitality Group, Inc.; Knoxville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) and matching

Life Insurance

Employee Assistance Program

Stay Discounts

Flexible Spending Account

Health Reimbursement Program

Job summary

Vision Hospitality Group, Inc. is seeking a Housekeeping Manager in Knoxville, TN to ensure guest rooms and corridors meet our high cleanliness standards. You will lead the housekeeping team, assist in cleaning when needed, and uphold brand standards while delivering exceptional guest service.

You will supervise operations, train staff, and ensure safety and security of guests and hotel assets. This role requires flexibility for a 24/7 hospitality environment and a commitment to our ONE TEAM,

Qualifications

• Experience leading housekeeping teams in a hotel setting.
• Ability to communicate effectively and respond to guest requests courteously.
• Knowledge of safety and security procedures in hospitality.
• Ability to lift up to 30 pounds and perform physical tasks.

Responsibilities

• Oversee housekeeping staff to maintain guest rooms and corridors.
• Assist in cleaning rooms when needed to meet cleanliness standards.
• Enforce brand standards and SOPs for room cleanliness.
• Provide courteous service to guests and associates.
• Support training and growth programs for team members.
• Ensure security of guests and hotel assets.

Skills

Team leadership

Guest service

Safety procedures

Communication

Flexible schedule

Job description

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The Housekeeping Manager is responsible for helping to ensure the housekeeping staff maintains the cleanliness and overall appearance of the guest rooms and surrounding corridors. When needed, the Housekeeping Manager may also assist in cleaning rooms. The Housekeeping Manager is also responsible to accommodate every guest’s reasonable needs and requests with a courteous and pleasant response in effort to create a comfortable and enjoyable stay. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required training
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Hold the housekeeping staff to the highest possible standard of room cleanliness, ensuring a room is guest ready before being released to the front desk for sale
• When needed, clean guest rooms and public areas. Report any deficiency and equipment malfunctions in rooms and public areas to the maintenance department
• Assist in making beds neatly with fresh linens, pick up trash from floor and vacuum, and empties trash from waste cans
• Ensures the rooms are up to brand standards with items such as all clean mirrors. wiped shelves, doorframes and furniture, and dusting of all windowsills, and baseboards and ensure that furniture is arranged properly
• Ensure proper clean and disinfect of bathrooms; scrubbing basin, bathtub, toilet, and tile floor and all items are replenished appropriate supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on rack
• Ensure clean hallway area in front of rooms.
• Report to the General Manager all rooms vacant and clean and rooms that are occupied and clean
• Report any discrepancies of furniture, equipment, and room condition
• Must be responsible for security of guests, fellow associates and hotel assets
• Provide assistance when needed to fellow associates, guest, and other departments

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for safety and security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to work for scheduled shifts
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds
• Able to work for 8 hours and work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay DiscountsOptional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs