Housekeeping Manager

BHC; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Beemok Hospitality Collection (BHC) in Charleston, SC seeks a Housekeeping Manager to oversee all aspects of the housekeeping department and ensure impeccable cleanliness and guest satisfaction. You will lead the team, set performance expectations, and coordinate with front office and maintenance for smooth operations.

Ideal candidates have 2–4 years of supervisory experience in luxury properties, strong organizational skills, and a guest-centric approach.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2–4 years of supervisory housekeeping experience in a luxury/Forbes-rated hotel or resort.
• Experience managing large teams; knowledge of laundry operations, floor care, and cleaning standards.
• Strong organizational and time management skills; highly detail-oriented.
• Working knowledge of housekeeping systems and Microsoft Office.

Responsibilities

• Lead, motivate, and supervise the housekeeping team, including room attendants and supervisors.
• Set clear performance expectations, provide feedback, and conduct evaluations.
• Coordinate with front office and maintenance for smooth operations and guest satisfaction.
• Monitor inventory levels of cleaning supplies and equipment and place orders as necessary.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and brand standards.
• Address issues promptly and take corrective action to maintain high standards.
• Implement and maintain quality control measures to continuously improve housekeeping services.
• Respond to guest requests, complaints, and feedback related to housekeeping services.
• Maintain confidentiality and security of all guest and hotel information.

Skills

Leadership

Supervisory skills

Guest-centric service

Communication

Organizational skills

MS Office

Education

Bachelor’s degree in Hospitality Management

High school diploma or equivalent

Tools

Microsoft Office

Housekeeping systems

Job description

## Housekeeping ManagerApplylocations: The Coopertime type: Full timeposted on: Posted Yesterdayjob requisition id: R-103038The primary role of the Housekeeping Manager is to oversee and manage all aspects of the housekeeping department and to ensure impeccable cleanliness and guest satisfaction.**Duties/Responsibilities:*** Lead, motivate, and supervise the housekeeping team, including room attendants and supervisors.* Set clear performance expectations, provide feedback, and conduct performance evaluations.* Coordinate with other departments, such as front office and maintenance, to ensure smooth operations and guest satisfaction.* Monitor inventory levels of cleaning supplies and equipment and place orders as necessary to maintain adequate stock levels.* Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, orderliness, and adherence to brand standards.* Address any issues or deficiencies promptly and take corrective action to maintain high standards.* Implement and maintain quality control measures to continuously improve housekeeping services.* Respond promptly and professionally to guest requests, complaints, and feedback related to housekeeping services.* Maintain confidentiality and security of all guest and general hotel information.**Required Skills/Abilities:*** High school diploma or equivalent required.* Bachelor’s degree in Hospitality Management, Hotel Administration, or related field preferred.* Minimum 2 - 4 years of supervisory experience in housekeeping at a luxury or Forbes-rated hotel or resort.* Experience managing large teams and working knowledge of laundry operations, floor care, and cleaning standards.* Strong organizational and time management skills; must be highly detail-oriented.* Working knowledge of housekeeping systems, and Microsoft Office.* Exceptional communication, leadership, and interpersonal skills with a guest-centric mindset.* Flexibility to work shifts, weekends, and holidays as required.* Bilingual skills are an asset in team communication.**Physical Requirements:**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Must be able to lift equipment, supplies, etc. of at least 30 pounds.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* The role may require extended periods of time on your feet, especially during peak hotel hours or events.* Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.* Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.*Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.*\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_*BHC* *is an equal employment opportunity employer.* *Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.*### Why Work Here?A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.### About UsBeemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.