Housekeeping Manager

The Loren at Lady Bird Lake; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, FSA/LTD/Life

Paid PTO

Paid Holidays

Maternity/Paternity Leave

Employee Assistance Program

Job summary

The Loren at Lady Bird Lake in Austin, TX is seeking a Housekeeping Manager to oversee guest room cleanliness and all hotel areas, including lobbies, public spaces, and the back-of-house.

You will lead a team of 5-15 associates, manage budgets, ensure quality standards, train staff, and communicate with departments to deliver exceptional guest experiences in a luxury setting.

Qualifications

• High school or equivalent education required.
• Bachelor's degree preferred.
• Experience in luxury hotels or related field preferred.

Responsibilities

• Oversee cleanliness of guest rooms and hotel areas.
• Supervise Housekeeping staff and train new team members.
• Maintain costs within budgeted guidelines and monitor linen inventory.
• Ensure safety and hotel loss prevention guidelines.

Skills

English fluency

Computer proficiency

Flexible schedule

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Opera Cloud

HOTSOS

Job description

Job Details

Job Location: AUSTIN, TX 78704

Job Shift: Any

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

Our Full-time Eligible benefits include:

• Participation in 401(k) with company match of up to 4%*


• Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity


• Paid PTO


• Paid Holidays


• Paid Maternity/Paternity Leave


• Employee Assistance Program*


• Complimentary Employee Meal*


• Complimentary Bus Passes*


• 50% off Dining in Nido*


• Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary/Responsibilities

The Housekeeping Manager is responsible for overseeing the success of all functions in the Housekeeping area including supervising the cleanliness of guest rooms and all hotel areas including lobbies, public areas, bathrooms, guest floors and bar/restaurant. Some of the key duties and responsibilities include:

• Keep all costs in Housekeeping Department at or below our budgeted guidelines (wages, operational supplies, etc)


• Ensure Cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis


• Check guest rooms and visitation daily to ensure that both Guest Room Attendants (GRA) and Supervisors are consistent in meeting departmental goals and objectives


• Ensure that all calls received by housekeeping are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are achieved.


• Train and supervise all new housekeepers and provide ongoing training to team


• Monitor housekeepers performance. Provide organization, instruction, guidance, and communication as well as exercise good judgment, while reinforcing high standards.


• Conduct spot checks on housekeepers


• Conduct final inspection on all deep cleans


• Help monitor/control linen inventory


• Organize a plan to mitigate linen loss


• Immediately report any maintenance issues or safety hazards to management for immediate attention


• Create maintenance work orders in our property management system


• Regular inventory and inspection of unit assets


• Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items


• Always maintain proper etiquette in an attentive, friendly, courteous, and service-oriented manner with guests and employees of all levels.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must adhere to all hotel loss prevention guidelines


• Perform other duties as requested by leadership.

Supervisory Duties

5-15 associates

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and respect


• Job Excellence


• Teamwork and relationships


• Communication


• Cooperation


• Dependability


• Initiative


• Job Knowledge


• Judgement


• Planning & Organization


• Problem Solving


• Quality


• Quantity


• Use of Technology

QualificationsEducation/Formal Training

High school or equivalent education required. Bachelor's degree, preferred.

Experience

• 3-5 years of hotel management experience, preferably in Rooms Division.


• Experience in Opera Cloud, preferred


• Experience in HOTSOS, preferred


• Experience in luxury hotels or a related field preferred

Knowledge/Skills

• Must be able to communicate fluently in English for both written and verbal communications


• Proficiency with computer systems


• Ability to work a flexible schedule is required


• Ability to meet deadlines, prioritize tasks, and adapt to changing needs.


• Strong communication and organizational skills.


• Ability to communicate information and hotel services to management and guests.


• Ability to inspect guest rooms, public areas, and back of house, and review reports.


• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.


• Ability to interpret reports.


• Requires management skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand at least 60%


• Must be able to sit and squat frequently


• Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.

Environment

Inside hotel and office environment 95% of shift.