Housekeeping Lead

Capital Vacations; Crest (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Capital Vacations is seeking a Housekeeping Lead to supervise Room Attendants, assign duties, and ensure rooms meet cleanliness standards across the property. Responsibility includes coordinating tasks, training staff, and maintaining smooth operations to deliver an exceptional guest experience.

The role requires aligning with company standards, handling guest requests, and collaborating with other departments to optimize service and efficiency. Prior leadership in housekeeping is preferred.

Qualifications

• High School Diploma/GED.
• Three years of housekeeping experience and training in custodial work.
• One year of experience in leading or supervising the activities of other staff is preferred.
• Demonstrated ability and desire to lead and train a team while maintaining harmony and high morale.
• Calm and clear-thinking ability to handle problems or crises in a highly professional manner.
• Performs work well with accuracy, speed, and attention to detail.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.

Responsibilities

• Assigns Room Attendants their duties and inspects work for conformance to standards.
• Monitors and controls inventory stock to ensure adequate supplies.
• Responds to guest queries and requests with a friendly and helpful demeanor.
• Coordinates work activities among departments.
• Provides guidance and direction to subordinates, including setting performance standards.
• Investigates complaints regarding housekeeping service and equipment and brings solutions to Management.
• Makes recommendations to improve service and efficiency.
• Attends staff meetings and performs all other duties as assigned by management.

Skills

Team supervision

Staff training

Guest service

Problem solving

Attention to detail

Clear communication

Education

High School Diploma/GED

Job description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

The Housekeeping Lead supervises the work activities of the Room Attendants to ensure clean, orderly, and attractive rooms, with work including assigning duties, inspecting work, and investigating complaints regarding housekeeping service.

What you're great at:

• Responsibilities listed may not apply to all locations
• Obtains a list of rooms to be cleaned and a list of prospective checkouts to prepare work assignments
• AssignsRoom Attendants their duties and inspects work for conformance to company standards of cleanliness, assuring teamwork and coordination of efforts among staff in accomplishing tasks
• Monitors and controls inventory stock to ensure adequate supplies
• Acknowledges and greets the guest with a warm and friendly greeting
• Cleans rooms, including dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen areas, shampoos carpets and upholstery (occasionally), empties and cleans trash containers, moves furniture and cushions before vacuuming, sorts, washes, loads and unloads laundry, restocks room supplies such as drinking glasses, soap, towels, etc.
• Checks all appliances in rooms and reports items that need maintenance or repair
• Realigns furniture and amenities according to prescribed layout
• Responds to guest queries and requests with a friendly and helpful demeanor
• Responds to calls for housekeeping problems such as spills, broken glasses, new towels, etc.
• Coordinates work activities among departments
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Investigates complaints regarding housekeeping service and equipment, analyzing information and evaluating results to choose the best solution and solve problems; brings a solution to Management
• Identifies the development needs of staff and coaches, mentors or otherwise helps staff to improve their knowledge or skills
• Performs day-to-day administrative tasks such as maintaining information files and processing paperwork
• Makes recommendations to improve service and ensure more efficient operation
• Steps in for other Room Attendants as necessary
• Attends staff meetings as needed
• All other duties as assigned by management

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect: At Capital Vacations we are united by a common purpose of "Travel. Gather. Smile. Repeat." We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose.

Here’s what you have already achieved:

• High School Diploma/GED
• Three years of housekeeping experience and training in custodial work
• One year of experience in leading or supervising the activities of other staff is preferred
• Demonstrated ability and desire to lead and train a team while maintaining harmony and high morale
• Calm and clear-thinking ability to handle problems or crises in a highly professional manner
• Performs work well with accuracy, speed, and attention to detail
• Ability to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately