Housekeeping & Laundry Manager

Covenant Retirement Communities & Covenant Care; Spring Valley (CA); On-site; USD 71,000 - 77,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with 3% employer match

Paid Time Off (PTO) & six paid holidys

Job summary

Covenant Living is seeking a Housekeeping and Laundry Department Supervisor to manage staffing, training, and operations across housekeeping and laundry. You will ensure adherence to all regulations and standards, supervise inspections, and coordinate with other departments to meet resident needs.

The role involves budget planning, scheduling, and performance reviews, with leadership responsibilities and a focus on high-quality service for residents.

Qualifications

• Knowledge of cleaning techniques, chemicals and equipment.
• Strong leadership, organization and time management skills.
• Exceptional customer service skills.

Responsibilities

• Supervise housekeeping and laundry personnel, including staffing, interviewing, hiring, training and scheduling.
• Coordinate budgets and ensure department expenditures stay within budget.
• Maintain health, safety and sanitation standards across departments.
• Communicate with other departments and residents to coordinate services and respond to requests.
• Inspect cleanliness and perform quality control checks across all areas.
• Oversee laundry operations including deliveries, purchases and inspections.

Skills

Cleaning techniques

Leadership

Time management

Customer service

Staff supervision

Workday

Education

High School Diploma or Equivalent

Tools

Workday

Job description

We Are Inspired to Serve. Join us!To manage the Housekeeping and Laundry Departments. This includes supervision, training, organization, staffing planning, anddeveloping all aspects of these departments. This position is responsible to follow all federal, local, and state standards,guidelines, and regulations to assure the facility is maintained in a clean, safe, and sanitary manner. The individual will exercisediscretion and independent judgment on a regular basis to successfully direct the operations of these departments.ESSENTIAL RESPONSIBILITIES:Supervise all housekeeping and laundry personnel. Manage day-to-day staffing requirements, interview, select, hire, evaluate, discipline, terminate, train, schedule, and develop staff in collaboration with the FMD and HR. Respond to resident complaints, special requests, and ensure corrective action is taken to achieve complete resident satisfaction, as well as oversee and conduct room inspections.Regularly inspect every housekeepers’ area for cleanliness. Coordinate regular informational and in-service training meetings with housekeepers and provide regular feedback. Work to overcome any language barriers that may occur. Review and approve employee timesheets in Workday and ensure accuracy. Complete annual performance review with housekeeping and laundry staff and provide unbiased feedback during appraisal periods.Plan and prepare budgets for Housekeeping and Laundry Departments. Ensure they are operating within the budget all year. Set-up and maintain all records and files, and ensure all billable resident services are within budget and sent to accounting for billing monthly.Create schedules and checklists for all areas. Ensure all residential apartments, common areas, and building exteriors are regularly cleaned according to CRC standards. Receive, input and assign work requests by priority from residents and staff according to department protocol, taking direction from the FMD.Schedule cleaning for all new move-ins, transfers, and guest apartments. Schedule routine cleaning for carpet, floor, fixtures, and window cleaning in apartments, lounges, rooms and common areas. Ensure cleaning progresses according to schedule. Full inspection, touch-up and quality control book sign-off.Responsible for laundry department, ensuring it operates smoothly, efficiently, and produces a high-quality product. Coordinate deliveries, linen exchanges, purchases, and inspections for the department. Ensure all regulations are followedEffectively communicate with other departments to adequately plan and coordinate housekeeping services/activities. Serve as a liaison for residents and family members responding to questions, requests, and complaints relative to housekeeping procedures and services.Ensure that the Health Care Center(s) is clean according to the rigorous standards of the Agency for Health Care Administration, Department of Elder Affairs, and Department of Public Health and meets all related federal and local regulations. Coordinate additional cleaning process with healthcare staff when an outbreak occurs. Report any issues related to residents’ health status to the Health Services Nurse, Director of Nursing, Social Services or Administration.Maintain and control housekeeping supply inventory, order supplies, equipment, and chemicals.Monitor the correct use of housekeeping and laundry equipment. Manage preventative maintenance schedules and work orders to ensure equipment is maintained and kept in good working condition.EDUCATION AND WORK EXPERIENCE:Required Degree: High School Diploma or EquivalentPreferred Degree: Associate’s DegreeCertificate(s): N/AExperience: 3 – 5 YearsKNOWLEDGE, SKILLS, AND ABILITY:Knowledge of cleaning techniques, chemicals and equipmentStrong leadership, organization and time management skillsExceptional customer service skillsKnowledge of the facility's Safety, health and quality standards.Knowledge of various laundry machines, including washing machines, dryers and automated ironing machines.Knowledge in laundry procedures and various cleaning agents and their appropriate uses.PHYSICAL REQUIREMENTS:Sufficient physical ability and mobility to work in an office/community setting.Ability to stand or sit for prolonged periods of time.Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 50 lbs.Ability to operate various equipment base on department and weather conditionsEngaging in repetitive movements of wrists, hands, and fingers – typing and/or writing.Clarity of Vision:For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.For far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.COMPETENCIES:Leadership: Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growthCustomer Success: As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizationsContinuous Improvement: Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiencyAccount Strategy: Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectivesCross-Functional: Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experienceCompensation Pay Range:$71,359.00 - $76,689.00 per yearReasonable Pay EstimateA reasonable estimate of the pay range for this position is $71,359.00 - $76,689.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.For full time employees, we offer a generous benefits package that includes:Medical, dental and vision insuranceEmployer paid group term life and disabilityPaid Time Off (PTO) & six paid holidays403(b) with a 3% employer matchFitness center use at most facilities.Various voluntary benefits:Life, AD&DTuition assistance and scholarshipsEmployee assistance programLegal services, home/auto insurance, discount purchasing programPet InsuranceFor more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.