Housekeeping Inspector - Breckenridge

Guest Services Inc; United States; On-site; USD 21,000 - 29,000; Full time

Job summary

Guest Services, Inc. is seeking a Housekeeping Inspector to assist the Housekeeping Manager with daily operations and floor management, ensuring adherence to standards and guest satisfaction across the designated area.

You will supervise staff in the Manager's absence, monitor linen use and supplies, assist in recruiting and training room attendants, and support payroll and scheduling while maintaining safety and cleanliness throughout the property.

Qualifications

• High School Diploma or GED preferred.
• Able to interact with a wide variety of people and maintain guest service standards.
• Good organizational and multitasking abilities to lead teams.

Responsibilities

• Assist Housekeeping Manager in daily operations and floor management.
• Maintain standards and guest service levels across the designated area.
• Supervise staff in the Manager's absence and monitor supplies.
• Help recruit, train, schedule, and direct room attendants.
• Assist in payroll procedures and labor cost control.
• Provide operational support during peak times and cover other roles as needed.

Skills

Guest service excellence

Staff supervision

Team leadership

Problem-solving

Customer service

Computer literacy

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Compensation Amount: 18.00 USD Hourly

Job Summary: The Housekeeping Inspector assists the Housekeeping Manager in daily housekeeping operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.

ESSENTIAL FUNCTIONS

• Assist Housekeeping Manager in the daily operations and floor management in the designated area.
• Maintain GSI Hospitality Standards and adhere to GSI Sparkling Clean Program.
• Supervise the staff in absence of the Housekeeping Manager.
• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of assigned area of facility to ensure quality standards.
• Monitor and assist in requisitioning linen use and housekeeping supplies; care of furniture, fixtures, and equipment.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the room attendants at the direction of the Housekeeping Manager.
• Assist in payroll procedures in submitting time and controlling labor costs.
• Operational Support: Assist room attendants with daily duties and clean rooms during peak volumes or understaffing.
• Flexibility: Step into other operational roles as needed to ensure complete and timely completion of the daily housekeeping workload.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
• Perform unit opening and/or closing procedures.

SKILL AND KNOWLEDGE REQUIREMENTS

• High School Diploma or G.E.D. preferred.
• Working knowledge of approved housekeeping methods and cleaning techniques.
• Computer proficiency is a plus.
• Demonstrated talent for interacting with a wide variety of people and maintain a high level of guest service.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.
• Able to work varied shifts, weekends and holidays.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Rolling cart.
• Industrial Washer and Dryer.
• Cleaning Supplies (including detergents, chemicals, vacuums, mops, brooms, scourers, hand towels, etc.).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.