Housekeeping Houseperson

loewshotels; New Orleans (LA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid sick days

Vacation & holidays

Bereavement leave

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary meals

Parking

Volunteer opportunities

Job summary

Loews New Orleans Hotel in New Orleans is seeking a dedicated housekeeping team member to help maintain pristine public guest areas and support room attendants. You will promote positive guest relations and follow hotel policies while upholding high cleanliness standards and safety procedures.

The position requires physical stamina, a flexible schedule including weekends/holidays, and a focus on hospitality. Training and advancement opportunities are offered within a renowned urban hotel.

Qualifications

• Previous experience an asset.
• Able to work as part of a dynamic quality-driven team.
• Basic English language skills.
• Requires extensive standing, walking, lifting and bending.
• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.
• Able to work a flexible schedule, including weekends and holidays.
• Must be customer-service orientated and have excellent hospitality skills.

Responsibilities

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards.
• Consistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.
• Follow and adhere to all policies and procedures as set forth by the Housekeeping Department.
• Follows proper etiquette when communicating over the radio.
• Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio.
• Responsible for helping room attendants by emptying trash and soiled linen from housekeeping carts.
• Help maintain the following areas at all times: public rest rooms, hotel lobby levels, ashtrays, elevators and tracks, ice machine areas, stairwells, building entrance and hallways.
• Handle guests with excellent guest relations skills.
• Clean back-of-the-house windows as needed.
• Vacuum guest hallways daily.
• Use proper chemicals when cleaning as described by the department's procedures.
• Attend all departmental meetings as scheduled.
• Perform all duties in a timely and efficient manner.
• Maintain linen closets clean, stock and organize.
• Bring trash to compactor at the end of the day.
• Responsible for washing guest room glassware and delivered to linen closets.
• Responsible for bringing dirty glassware to housekeeping at the end of the shift.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the company.
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance.
• Is polite, friendly, and helpful to the guests, management, and fellow team members.
• Attends all appropriate hotel meetings and training sessions.
• Maintains cleanliness and excellent condition of equipment, and work area.
• Executes emergency procedures in accordance with hotel standards.
• Complies with safety regulations and procedures.
• Complies with hotel policies and rules.
• Recycles whenever possible.
• Remains current with hotel information and changes.

Skills

Customer-service

Hospitality skills

Physical stamina

English language

Team player

Lifting 150 lb

Flexible schedule

Job description

Loews New Orleans Hotel offers careers in the city's Warehouse District, where culture, comfort and hospitality come together. Team members help create upscale guest experiences in a prime location near the energy, charm and character of the Big Easy.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

To clean all public guest room areas of the hotel as assigned. To promote good public relations.

What We Offer

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks and more
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Complimentary parking
• Benefits are subject to eligibility and may vary by position

Essential Functions and Responsibilities

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
• Consistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.
• Follow and adhere to all policies and procedures as set forth by the Housekeeping Department
• Follows proper etiquette when communicating over the radio
• Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio
• Responsible for helping room attendants by emptying trash and soiled linen from housekeeping carts
• Help maintain the following areas at all times: public rest rooms, hotel lobby levels, ashtrays , elevators and tracks, ice machine areas, stairwells, building entrance and hallways
• Handle guests with excellent guest relations skills
• Clean back-of-the-house windows as needed
• Vacuum guest hallways daily
• Use proper chemicals when cleaning as described by the department's procedures
• Attend all departmental meetings as scheduled
• Perform all duties in a timely and efficient manner
• Maintain linen closets clean, stock and organize
• Bring trash to compactor at the end of the day
• Responsible for washing guest room glassware and delivered to linen closets
• Responsible for bringing dirty glassware to housekeeping at the end of the shift
• Perform all other duties as directed by management that are consistent with the policies and procedures of the company
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
• Is polite, friendly, and helpful to the guests, management, and fellow team members
• Attends all appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment, and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with safety regulations and procedures
• Complies with hotel policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes

Supportive Functions and Responsibilities

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Complies with hotel uniform and grooming standards

Qualifications

• Previous experience an asset
• Able to work as part of a dynamic quality-driven team
• Basic English language skills
• Requires extensive standing, walking, lifting and bending
• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays
• Must be customer-service orientated and have excellent hospitality skills

Physical Demands

It is required by this position that one will be:

• On their feet over 2/3 of the time
• Walking over 2/3 of the time
• Using hands to handle, feel or point over 2/3 of the time
• Stooping, kneeling, crouching, crawling 1/3 of the time
• Using their listening and communication skills 2/3 of the time.
• Able to push, pull, and carry 150 lbs

There are special vision requirements that we ask for and they are:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional visi