Housekeeping Dispatcher - Ocean Front Resort

LE001 Mastercorp, Inc.; United States; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay at All Levels

401(k) Retirement Plan with Company M

Paid Vacation and Sick Time

Medical, Dental and Vision Benefits

Company-Paid Life Insurance and Short-

Tuition Reimbursement

Job summary

MasterCorp, Inc. is hiring for a Dispatcher role to support Supervisors and Housekeepers in meeting quality and timeliness standards.

The dispatcher will answer calls, delegate tasks, manage paperwork, and assist in guest and resort-related needs in a fast-paced hospitality environment. Competitive pay, full benefits, and opportunities for growth are offered.

Qualifications

• Proven experience communicating effectively with guests, site staff, and associates by written and verbal means.
• Proven experience with operations of office equipment.
• Basic computer knowledge.
• Skilled performing multiple tasks at once.
• Skilled with making appropriate decisions.
• Proven planning and scheduling capabilities.
• Ability to read, write and do basic math.
• Must be available to work weekends and holidays.

Responsibilities

• Answer and coordinate all phone and radio calls
• Delegate tasks between employees equally
• Record lost and found items and ensure safe storage
• File daily paperwork
• Maintain a sense of urgency so units are turned on time
• Assist in linen inventories and supplies as directed
• Assist in solving guest complaints promptly
• Make guest deliveries as directed
• Assist resort guests and owners as needed

Skills

Communication

Office equipment operation

Job description

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

What We Offer You:

• Starting at $17
• Refer A Friend Bonus
• Potential Paid training
• Immediate hire – Full-time and part-time positions available
• Benefits package including: Medical, Vision, Dental, Paid Time Off Opportunities for growth and career development

Position Overview:

Responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. A dispatcher must ensure he or she follows the company mission statement and values.

Essential Functions:

• Answer and coordinate all phone and radio calls
• Delegate tasks between employees equally
• Record lost and found items and ensure safe storage
• File daily paperwork
• Maintain a sense of urgency so units are turned on time
• Assist in linen inventories and supplies as directed
• Assist in solving guest complaints promptly
• Make guest deliveries as directed
• Assist resort guests and owners as needed

Experience and Qualifications:

• Proven experience communicating effectively with guests, site staff, and associates by written and verbal means
• Proven experience with operations of office equipment

Other Qualifications:

• Basic computer knowledge
• Skilled performing multiple tasks at once
• Skilled with making appropriate decisions
• Proven planning and scheduling capabilities
• Ability to read, write and do basic math
• Must be available to work weekends and holidays

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phone, copiers, faxes, and filing cabinets. This position will also work in an operations environment with odors and/or dust as well as cleaning and laundry chemicals. The Dispatcher/Site Office Staff is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Perks:

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.

About Us

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence. We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions. At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality. Our Associates are more than a team—they’re family. We believe in recognizing each individual’s contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged. Whether on the frontlines or behind the scenes, their efforts are essential to our success.