Housekeeping Coordinator

Auberge Collection; Napa (CA); On-site; USD 66,124,800 - 71,635,200; Full time

Job summary

Stanly Ranch, Auberge Collection, in Napa Valley, seeks a Housekeeping Coordinator to orchestrate cleaning schedules, assignments, and guest satisfaction. You will coordinate daily tasks, track room readiness, and liaise with Ranch House and other departments to ensure timely, personalized service.

The role requires at least one year of housekeeping experience, and the ability to read and write in English, with a flexible schedule including weekends and holidays.

Qualifications

• One year of housekeeping experience.
• Able to read and write in English.
• Able to work flexible schedule including weekends and holidays.

Responsibilities

• Open the department in the morning shift and provide occasional support to the PM team.
• Print reports and create daily work assignments for Room Attendant and Turndown Attendant in Alice systems.
• Issue daily work assignments to floor Attendants, Housemen and Supervisors.
• Develop and manage cleaning schedules for housekeeping staff.
• Coordinate with other departments to address guest requests and special requirements.
• Ensure special set ups in guestrooms and movement are highlighted on assignments.
• Follow up with Ranch House to update room status and complete requests.
• Monitor service requests from guests and follow up timely.
• Enter glitch reports in Alice and track resolution.
• Monitor stayover and arrival room status and adjust assignments to clean by 4:00 PM.
• Manage department staffing and inform leadership of adjustments.
• Conduct inventories of housekeeping supplies and submit Purchase Orders.
• Maintain tracking sheets for staff productivity.
• Scan minibar and laundry charges to guest services.
• Maintain cleanliness in housekeeping areas.
• Manage housekeeping communications via WhatsApp.

Skills

English literacy

Organizational skills

Job description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Elevate the art of hospitality as a Housekeeping Coordinator, where your organizational prowess weaves together the seamless tapestry of a well-maintained and welcoming environment. From coordinating cleaning schedules to ensuring every detail is in place, you are the mastermind behind the scenes, crafting a delightful stay for guests.

• Open the department in the morning shift, and provide occasional support to the PM team.

• Print all needed reports and create daily work assignments for Room Attendant and Turndown Attendant in Alice computer systems.

• Issue daily work assignments to the floor Attendants, Housemen and Supervisors.

• Develop and manage cleaning schedules for housekeeping staff to ensure timely and thorough room maintenance.

• Coordinate with other departments to address guest requests and special requirements, ensuring a personalized and satisfactory stay.

• Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments.

• Ensure constant follow up with the Ranch House to provide updates on rooms status and ensure all special requests are completed.

• Monitor Housekeeping, Laundry, Ranch House, Engineering & IRD service requests from guests for action in a timely manner and follow up if needed.

• Enter glitch reports in Alice accurately and timely.

• Provide constant check in and and follow up on Alice tickets and to confirm timely completion to Auberge standards

• Monitor status of stayover rooms and arrival rooms and re-adjust Room Attendant room assignments accordingly to ensure all rooms are cleaned and inspected by 4:00 PM.

• Monitor department staffing for all positions for the next day and inform the Housekeeping leadership of any adjustments needed according to labor standards.

• Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders using Birchstreet to hold par levels.

• Maintain tracking sheets for Housekeeping staff productivity

• Scan the mini bar and laundry chargers to guest services team of the end of the day

• Maintain cleanliness in the Housekeeping Office and storage rooms

• Manage all housekeeping communication via wassup with all team members

• Hourly Rate:$24.00

• One year of housekeeping experience
• Able to read and write in English
• Able to work flexible schedule including weekends and holidays

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.