Housekeeping Clerk

Fairmont Hotels & Resorts; Baltimore (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A luxury hospitality company located in Maryland is seeking a dedicated employee to manage room status reports and handle inquiries in a fast-paced environment. The ideal candidate should illustrate excellent communication skills, be able to prioritize tasks effectively, and resolve guest challenges to ensure top-tier service. This role includes various responsibilities from coordinating with multiple departments to maintaining accurate records within a team-oriented setting.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks simultaneously while prioritizing responsibilities.
• Proven skills in resolving guest-related challenges.

Responsibilities

• Report for duty punctually and wear the correct uniform.
• Manage room status reports and special requests for VIP rooms.
• Coordinate with Front Office regarding arrivals and departures.
• Handle telephone inquiries and manage log messages.
• Maintain accurate records and control key distribution.

Skills

Excellent communication

Ability to handle multiple tasks

Ability to prioritize responsibilities

Ability to resolve guest challenges

Knowledge of Microsoft Office

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

Responsibilities

• Report for duty punctually, wearing the correct uniform and name tag at all times.
• Manage room status reports, assignments, and updates, including VIP rooms and special requests.
• Coordinate with Front Office and Floor Supervisors regarding arrivals, departures, and room status.
• Handle telephone inquiries, log messages, and respond to requests from Royal Service promptly and politely.
• Maintain accurate records, including logbooks, lost and found items, and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance and out-of-order rooms.
• Inform security of any emergencies brought to Housekeeping's attention.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues, superiors, and other departments.

Qualifications

• Excellent communication, both written and verbal
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage