JOB PURPOSE OR MISSION: Performs a variety of cleaning tasks to maintain patient rooms, offices, hallways and other assigned areas. Performs special projects and a variety of environmental services duties to maintain the facility in a neat, orderly, and sanitary condition. Follows procedures for the age population served, as defined in the department's scope of service.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values
Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
Performance Standards:
- Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
- Takes initiative in living our Everyday Excellence values and vital signs.
- Takes initiative in identifying customer needs before the customer asks.
- Participates in teamwork willingly and with enthusiasm.
- Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
- Keeps customers informed, answers customer questions and anticipates information needs of customers
CRITERIA B: Corporate Compliance
Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
Performance Standards:
- Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
- Maintains accurate and reliable patient/organizational records.
- Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement
Employee demonstrates initiative in achieving work goals and meeting personal objectives.
Performance Standards:
- Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
- Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
- Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement
Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
Performance Standards:
- Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
- Initiates or redesigns to continuously improve work processes.
- Contributes ideas and suggestions to improve approaches to work processes.
- Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management
Employee demonstrates effective cost management practices.
Performance Standards:
- Effectively manages time and resources
- Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
- Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety
Employee actively participates in and demonstrates effective patient and employee safety practices.
Performance Standards:
- Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
- Employee proactively reports errors, potential errors, injuries or potential injuries.
- Employee demonstrates departmental specific patient and employee safety standards at all times.
- Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
Job Functions
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
Performance Standards:
- Ensures a safe, clean, attractive environment for patients, staff and visitors at all times.
Performance Standards:
- Cleans and sanitize patients' rooms, baths, offices, halls and other areas according to established standards.
- Maintains cleanliness of area and specific items to limit cross infection.
- Cleans assigned areas by washing walls, furniture, tile, fixtures, equipment and other surfaces with cleaning solutions.
- Removes trash and waste from assigned areas and refills all applicable dispensers following established departmental and infection control practices.
- Notifies supervisor immediately of low supply levels, and equipment malfunctions.
- Follows all safety guidelines and maintains areas in safe condition.
- Demonstrates responsibility for maintaining floors by sweeping, mopping and applying floor finishes and polishing as required.
Performance Standards:
- Sweeps and mops floor areas, vacuums carpets, and spot-cleans carpets, using appropriate solutions.
- Operates various types of cleaning equipment both mechanical and electrical in cleaning floors and carpets.
- Demonstrates good judgment in the ability to organize work.
Performance Standards:
- Completes all assigned work during the shift without sacrificing the quality of work.
- Maintains work area in a neat and orderly manner at all times.
- Continually strives to make the best use of time during the shift through careful coordination of daily tasks.
- Completes assigned work left from previous shifts and reports all incomplete assignments to ensure continuity of procedures.
- Demonstrates a thorough knowledge of sanitation, use of disinfectants, safety standards, and the proper operation of cleaning equipment.
Performance Standards:
- Competently operates various types of cleaning equipment, both mechanical and electrical.
- Disposes of materials according to proper policy guidelines.
- Observes established isolation and asepsis techniques in accordance with departmental procedures.
- Strictly obeys regulations for infection control.
- Uses supplies and equipment according to standards and within manufacturers' guidelines.
- Performs all other duties as assigned.
Specific Experience Requirements
Housekeeping experience preferred.
Specific Educational Requirements
High School Diploma or GED preferred.
Special Skill, License And Knowledge Requirements
- Able to understand and carry out instructions.
- Able to identify and follow directions for chemicals used in performance of duties.
- Dependable and motivated to complete duties without constant supervision.
- Reference DOT 323.687-010 (Cleaner, Hospital) – Strength: M – Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
Hipaa Requirements:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: patient demographics.
Safety Requirements:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification.