Housekeeping Attendant

Hotel St. Francis; Santa Fe (NM); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

25% 401k match

Employee discounts

Complimentary meals

Free employee parking

Growth opportunities

Inclusive, people-first culture

Job summary

Heritage Hotels & Resorts in Santa Fe seeks a dedicated Housekeeping Attendant to maintain the highest cleanliness and presentation across guest rooms and public spaces. You will contribute to guest satisfaction through professional interactions, attention to detail, and timely service.

Join a locally owned hospitality group that values guest experience, teamwork, and growth opportunities, with benefits like employee meals, discounts across properties, and 401k matching.

Qualifications

• Strong attention to detail and passion for cleanliness.
• Excellent time management and organizational skills.
• Clear communication and customer service abilities.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 pounds and be on your feet for 8+ hours.
• Willingness to work flex hours, including weekends and holidays.

Responsibilities

• Maintain high standards of cleanliness across guest rooms and public spaces.
• Interact professionally with guests and colleagues.
• Sanitize and restock rooms according to standards.
• Report maintenance needs and respond to guest requests promptly.
• Follow safety, PPE, and company policies at all times.

Skills

Attention to detail

Time management

Organizational skills

Communication

Guest service

Physical stamina

Job description

Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in creating beautiful, welcoming spaces and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a dedicated Housekeeping Attendant to join our team! In this role, you play a vital part in guest satisfaction by maintaining the highest standards of cleanliness, comfort and presentation across guest rooms and public spaces. Your attention to detail, professionalism and care help ensure every guest enjoys a seamless and memorable stay.

What You’ll Do

• Maintain a high level of positive and professional interaction with team members and guests.
• Follow all safety and health regulations including Personal Protective Equipment protocols at all times.
• Perform thorough cleaning of guest rooms and bathrooms after checkout including bedrooms, balconies and furnishings from top to bottom.
• Sanitize all high-touch surfaces including light switches, remotes, door handles, thermostats, phones and controls.
• Clean, restock and organize guest rooms according to established standards.
• Replace linens, towels, amenities and supplies in accordance with service guidelines.
• Inspect rooms for maintenance issues and report concerns promptly.
• Respond to guest requests and resolve issues in a professional and timely manner.
• Maintain knowledge of cleaning chemicals and materials and explain their purpose to guests when asked.
• Maintain assigned carts, storage rooms and equipment in a clean and organized manner.
• Follow all company safety and security policies and procedures.
• Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
• Protect company assets and maintain confidentiality of proprietary, client and guest information.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Enjoy complimentary meals during scheduled work shifts!
• Free employee parking!
• Growth and development opportunities!
• Inclusive, people-first culture!

Requirements

• Strong attention to detail and passion for maintaining high standards of cleanliness.
• Ability to remain calm, courteous and guest-focused at all times.
• Strong time management and organizational skills.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.
• Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50+ pounds.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.