Housekeeping

Highgate Hotels L.P.; Corpus Christi (TX); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) plan

Voluntary benefits

Hotel benefits & EAP

Daily pay

Job summary

Highgate Hotels is seeking an Area Director of Housekeeping to lead housekeeping teams across multiple properties in Corpus Christi, TX. You will drive guest satisfaction through clean, efficient operations and strong staff leadership, with accountability for budgets, safety and standards.

We offer daily pay option, comprehensive benefits and career development within a global hospitality platform. Candidates should have a 4-year degree and supervisory experience, and be prepared for long hours

Qualifications

• Requires 3+ years in hotel or related field.
• Supervisory experience is required.
• Long hours may be required.
• Effective communication with staff and guests.
• Must multitask and prioritize tasks.

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize the housekeeping staff in each location.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling within budget.
• Inspect work to ensure quality and brand-standard cleanliness.
• Greet and assist guests; develop loyalty with long-term guests.
• Collaborate with Maintenance and Front Desk to maintain high-quality product and satisfaction.
• Ensure safe working practices and maintain department productivity.

Skills

Supervisory experience

Strong communication

Multitasking

Education

4-year college degree

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Overview

Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As an Area Director of Housekeeping for multiple properties, your role is to motivate your teams to deliver their best work every day to ensure that our guests have a comfortable and memorable stay at each location.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize the housekeeping staff in eachlocation.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget at each hotel.
• Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards.
• Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain satisfaction.
• Work closely with the Maintenance Department and Front Desk at each hotel to achieve a consistent, high quality product resulting in above average customer satisfaction scores.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.

Qualifications

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience
• Supervisory experience required.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.