Housekeeper/Room Attendant

Holiday Inn Express Houston / Staybridge Suites Houston; Houston (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Holiday Inn Express Houston / Staybridge Suites Houston is looking for a Housekeeper/Room Attendant to maintain cleanliness and order in guest rooms and public areas. This role involves ensuring guests experience a clean, comfortable environment and includes tasks such as making beds, sanitizing bathrooms, and restocking supplies. Ideal candidates should be detail-oriented and have prior housekeeping experience.

Physical demands include standing, walking, and lifting up to 25 pounds. A commitment to hygiene and customer service is essential for this position.

Qualifications

• Previous housekeeping or cleaning experience preferred in a similar environment.
• Ability to perform physical tasks and work in a fast-paced environment.

Responsibilities

• Clean and service guest rooms to meet hygiene and presentation standards.
• Respond promptly to guest requests and provide excellent customer service.
• Report maintenance issues or room damage to the appropriate department.

Skills

Detail-oriented

Customer service

Time management

Education

Less than a high school diploma

Job description

Job Title: Housekeeper/Room Attendant

Department: Housekeeping

Supervisor: Executive Housekeeper, Director of Housekeeping and/or Housekeeping Manager

Summary

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, order, and overall appearance of guest rooms and public areas within the hotel. This role ensures that guests experience a clean, comfortable, and welcoming environment during their stay. The ideal candidate is detail-oriented, efficient, and committed to upholding the hotel’s standards of hygiene and presentation.

Essential Duties and Responsibilities (Other duties may be assigned)

• Clean and service guest rooms, including making beds, dusting, vacuuming, and replenishing amenities.
• Sanitize bathrooms and restock towels, toiletries, and other supplies.
• Report any maintenance issues or room damage to the appropriate department.
• Ensure all assigned rooms meet the hotel’s cleanliness and presentation standards.
• Respond promptly to guest requests and provide excellent customer service.
• Maintain housekeeping carts and storage areas in a clean and organized manner.
• Always follow safety and sanitation policies and procedures.
• Use only approved cleaning chemicals for designated surfaces.
• Update status of rooms as necessary.
• Log and securely store any lost and found items according to brand and company requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Less than a high school diploma; previous housekeeping or cleaning experience preferred in a similar environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 25 pounds.