HOUSEKEEPER LEAD (FULL TIME)

Compass Group USA; Scranton (Lackawanna County); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Job summary

Crothall Healthcare, a Compass Group company, is hiring a Housekeeper Lead for the Allied Skilled Nursing facility in Scranton, PA. This full-time role leads housekeeping staff, ensures safety and cleanliness, and maintains standards across the unit.

We offer a structured environment with training possibilities and a focus on guest satisfaction. 0verall the position emphasizes teamwork, reliability, and the ability to manage shifts and equipment efficiently.

Qualifications

• 6 months of prior supervisory experience preferred.

Responsibilities

• Provides quality service to customers by offering one-on-one attention to detail.
• Ensures assigned staff report to work and clock in properly; documents lateness or absences.
• Resolves guest complaints to ensure satisfaction.
• Documents call offs and arranges replacements for shifts.
• Coordinates staff breaks and distributes assignment sheets.
• Maintains records of keys, radios and beepers and ensures security.
• Checks equipment for proper supplies and cleanliness; instructs staff to fix deficiencies.
• Inspects areas to confirm cleaning standards are met.
• Conducts staff training as assigned.
• Exhibits professionalism with customers and coworkers.
• Performs other duties as assigned.

Skills

Supervisory experience

Staff training

Customer service

Attention to detail

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for a full tme HOUSEKEEPER LEAD position.
• Location: Allied Skilled Nursing - 303 Smallacombe Drive, Scranton, PA 18501. Note: online applications accepted only.
• Requirement: 6 months of prior supervisory experience preferred.
• Fixed Pay Rate: $14.00 per hour.

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you'll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Summary: Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards. Assists where necessary to ensure optimum service to guests.

Essential Duties and Responsibilities:

• Provides quality service to customers by providing one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensure security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business nece ssity.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Crothall maintains a drug-free workplace.