Housekeeper-IL

Sunshine Retirement Living; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Sunshine Retirement Living is seeking a detail-oriented housekeeping professional to maintain resident apartments and community areas. You will follow sanitation guidelines, communicate health or safety concerns to management, and support a positive team environment.

The role emphasizes excellent customer service, confidentiality, and adherence to policies while meeting deadlines in a fast-paced senior living community.

Qualifications

• Must be at least 18 years old
• Prior related experience preferred
• Housekeeping duties follow sanitation and safety standards and guidelines
• Report health or safety concerns to management
• Effective English communication with residents and staff
• Meets state requirements as applicable
• Team-oriented and positive attitude
• Maintain confidentiality of business information
• Excellent customer service and organizational skills
• Meet deadlines with minimal supervision
• May assist with disaster management during evacuations
• Follow policies, procedures and standards
• Pass criminal record clearance, health screening and TB clearance if applicable

Responsibilities

• Document and report maintenance issues and safety hazards
• Clean resident apartments and community areas per checklist and schedule
• Submit daily checklists and cleaning logs on time
• Remove trash per procedures
• Deep clean apartments and common areas according to plan
• Perform other duties as assigned by management
• Maintain a safe environment for staff, residents and guests
• Model professionalism and a positive attitude for colleagues
• Attend required training to meet state or provincial regulations
• Assist with laundry management and related duties

Skills

Team player

Customer service

Organizational skills

English communication

Policy compliance

Confidentiality

Time management

Health & safety awareness

Disaster readiness

Attention to detail

Job description

Supervisor: Executive Director, Maintenance Director, or Housekeeper Lead

FLSA Status: Hourly, non-exempt

Date Approved: September 2025

OVERALL JOB PURPOSE

Upholds the company values of People, Passion, and Excellence through cleaning resident apartments and Community common areas with integrity and attention to detail. Presents the Community in a positive and impressive manner for our residents and guests and maintains a positive team atmosphere.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• Must be at least 18 years old or older
• Prior related experience is preferred
• Ability to perform housekeeping duties following sanitation and safety standards and current guidelines in a timely and efficient manner without compromising quality
• Promptly communicate concerns with resident’s health and/or unsafe living conditions to management
• Demonstrated ability to communicate effectively and politely in English, both verbally and in writing, with residents and staff
• Meets state related requirements (as applicable for position)
• Ability to work in a team setting and be a positive team player
• Maintain a positive, respectful, and professional approach with coworkers and residents
• Ability to keep all business and operations information confidential
• Possess excellent customer service and organizational skills
• Ability to work under time constraints with little supervision while maintaining a high level of performance and meeting department deadlines
• May assist with disaster management efforts during evacuations
• Ability to follow and adhere to policies, procedures, and standards
• Satisfactorily pass company’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Promptly documents and reports all maintenance issues and safety hazards
• Cleans resident apartments and Community common areas as assigned and according to housekeeping checklist and schedule
• Completes and submits all required documentation on time per department procedure, such as daily checklists, cleaning logs, etc.
• Removes trash in compliance with company procedures
• Deep clean resident apartments and Community common areas according to schedule, and training protocols
• Performs other duties as assigned by management
• Maintain a safe and secure environment for all staff, residents, and guests
• Serves as role model for other employees by displaying responsible, cooperative, positive attitude
• Attends education and training classes as necessary to fulfill state or provincial regulations
• Assist with laundry management, including placing resident laundry on hangers, washing and drying linen, sorting and replenishing linen, and other duties as assigned

OTHER JOB DUTIES AND RESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others
• Meet the assigned work requirements of the job, regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company and safety policies and procedures. Wears appropriate PPE when necessary
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed)
• This position has no supervisory responsibilities
• Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)

Equal Employment Opportunity Statement:

Sunshine Retirement Living (The Company) proudly provides equal employment opportunities to all employees and applicants. We celebrate diversity and are committed to creating an inclusive environment where residents, employees, and families feel respected and valued, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.

Salary-History Statement:

Sunshine Retirement Living (The Company) is committed to fair and equitable pay practices. We do not request or consider an applicant’s past or current salary when making compensation decisions, in compliance with applicable salary history and pay equity laws.

PHYSICAL REQUIREMENTS

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

20% to 40%

40% to 60%

60% to 80%

80% to 100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and fine manipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Lifts Weight or Exerts Force

20% to 40%

40% to 60%

60% to 80%

80% to 100%

Up to 10 pounds

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.