Housekeeper II

Catholic Charities Jacksonville; Town of Florida (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Marywood Retreat and Conference Center is seeking a Housekeeper II to maintain clean guest rooms and retreat spaces, assist the Housekeeping Supervisor, and step in during absences. Duties include cleaning, sanitizing, restocking, and reporting maintenance issues to ensure a welcoming environment for guests.

Prior housekeeping experience and a strong sense of customer service are required. The role may involve evening or weekend shifts to support retreat operations and guest visits.

Qualifications

• High school diploma or equivalent required.
• 3–5 years’ housekeeping experience.
• 1–3 years supervisory experience preferred.
• Must pass criminal background check and Protecting God’s Children seminar.

Responsibilities

• Guest Room Cleaning: prepare rooms including beds, linens, dusting, and amenities according to standards.
• Bathroom Sanitization: thoroughly clean and stock bathrooms.
• Floor Care: clean and polish floors in guest rooms and public areas.
• Furniture and Fixture Maintenance: dust and polish furnishings to maintain pristine appearance.
• Public Areas: clean and maintain villas, Kelly Center, and Wisdom Center areas.

Skills

Time management

Organization

Guest service

Teamwork

Interpersonal skills

Mission alignment

Education

High school diploma or equivalent

Job description

Position Title: HOUSEKEEPER II FLSA Status: Non-exempt
Employment Type: Regular, Full Time, 40 hours per week Job Grade: 102
Reports to: Director, Marywood Retreat and Conference Center
Location: Marywood Retreat and Conference Center

General Summary

The Housekeeper II is responsible for maintaining the cleanliness and welcoming appearance of guest rooms and retreat center meeting areas, ensuring a comfortable and pleasant experience for our guests. Duties include cleaning, sanitizing, and restocking supplies, as well as reporting any maintenance issues. The Housekeeper II also assists that Housekeeping Supervisor and acts as the supervisor in the Supervisor’s absence.

Essential Duties And Responsibilities

• Guest Room Cleaning: Cleaning and preparing guest rooms according to Retreat and Conference Center standards, including making beds, changing linens, dusting, mopping, vacuuming, and replenishing amenities.
• Bathroom Sanitization: Thoroughly cleaning and sanitizing bathrooms, ensuring sinks, toilets, showers, and tubs are spotless and stocked with fresh supplies.
• Floor Care: Maintaining clean and polished floors in guest rooms and public areas, including vacuuming, mopping, and spot-cleaning.
• Furniture and Fixture Maintenance: Dusting and polishing furniture, fixtures, and decorative items to maintain a pristine appearance.
• Public Areas: Maintain all the public areas in the villas, the Kelly Center, and the Wisdom Center. This may include but is not limited to the regular cleaning of small appliances such as the coffee maker.
• Linen and Cloths: Wash and store all Marywood linen and other cloths used throughout the center and folding them based on Marywood standards.
• Restocking Supplies: Ensuring guest rooms and public areas are adequately stocked with necessary amenities such as toiletries, towels, and other supplies.
• Camp I Am: Maintaining the cleanliness and sanitization of all Camp sleeping cabins and bathrooms.
• Reporting Maintenance Issues: Identifying and reporting any maintenance problems or safety hazards to the Supervisor.
• Guest Interaction and Customer Service: Addressing guest requests and concerns promptly and professionally, providing excellent customer service. Also forwards any items left by guests to the Supervisor.
• Safety and Sanitation Procedures: Adhering to all health codes, safety regulations, and hygiene protocols, including the handling and storage of chemicals and work-products.
• Supervision: Assist the Housekeeping Supervisor with daily operations. Assign rooms and cleaning areas to housekeepers, as directed by the Housekeeping Supervisor. Act as the Housekeeping Supervisor when the Supervisor is absent.

Knowledge, Skills, And Abilities

• Must have the ability to respect, promote, accommodate, and not be in conflict with the mission, moral, and social teachings, doctrines, and laws of the Roman Catholic Church.
• A high school diploma or its equivalent is required.
• Three (3) to five (5) years’ experience in general housekeeping is required. One (1) to three (3) years of supervisory experience is preferred.
• Must have excellent time management and organization skills and the ability to prioritize tasks effectively.
• Must have the ability and experience to work in a respectful team environment with other employees and the center’s guests, and the ability to develop and maintain positive relationships with clergy, employees, and outside contacts.
• Ability to respect and work with people of diverse cultures.
• Must successfully pass the required criminal background check and successfully complete the Protecting God’s Children seminar, prior to employment, maintaining this clearance and updated certification.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, vendors, employees, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 25 to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Flexibility to work evenings and weekends, when necessary.