Housekeeper

Driftwood Hospitality; Southlake (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Quarterly Team Member Celebration

Employee of the Quarter Program

Complimentary meals

Job summary

Hilton Southlake Town Square is seeking a dedicated Room Attendant to clean and maintain guest rooms in accordance with Hilton standards. You will stock supplies, assist guests, and ensure a safe, organized, and welcoming environment for visitors.

Responsibilities include cleaning rooms, reporting damages, and supporting team members during busy periods. The role requires flexible shifts, strong attention to detail, and a neat appearance as outlined in the team member handbook.

Qualifications

• High standards of cleanliness and organization.
• Ability to follow established procedures.
• Effective communication with guests and colleagues.

Responsibilities

• Stocks housekeeping supplies and amenities for each room.
• Knocks and enters rooms per protocol and safety guidelines.
• Cleans guest rooms and ensures linens and amenities are in place.
• Inspects rooms and reports damages or safety hazards.
• Secures doors and maintains clean corridors and service areas.
• Manages lost-and-found items and keys.
• Adheres to Hilton policies, safety, and security rules.
• Assists other housekeeping staff as needed.

Skills

Attention to detail

Physical stamina

Teamwork

Communication

Job description

The Hilton Southlake Town Square is proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary meals and a fun, supportive work environment.

Join us and be a part of something truly special!

JOB SUMMARY

Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Stocks housekeeping bag to ensure that enough cleaning needs, equipment, and amenities are available to properly clean each room.
• Observes knocking procedures upon entering a guest room.
• Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist.
• Accurately marks clean rooms to supervisor for inspection.
• Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.
• Secures guest room doors upon exiting the room.
• Keeps the corridors and service area neat at all times.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES

• Bend and reach to dust, clean, and make beds and bathroom.
• Stand and walk for varying lengths of time, often long periods.
• Communication with guest and fellow co-workers throughout the day.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.

PHYSICAL DEMANDS

• Lifting fifty (50) pounds maximum.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.