Housekeeper

BENCHMARK; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Naples Bay Resort & Marina, part of Pyramid Global Hospitality, is seeking friendly housekeeping professionals to ensure spotless guest rooms and public areas. You will collaborate with a supportive team to deliver warm, efficient service in a waterfront setting on site in Naples, FL.

The role emphasizes attention to detail, safety, and guest comfort, with opportunities for advancement into supervisory positions within our housekeeping team.

Qualifications

• Housekeeping experience desirable.
• Able to work on feet for extended periods.
• Good communication and guest service skills.
• Strong attention to detail and safety awareness.

Responsibilities

• Engage with guests to ensure their stay is going well.
• Maintain cleanliness of assigned guest rooms and hotel areas.
• Keep carts organized and stocked; follow Green Program standards.
• Report safety hazards and maintenance issues promptly.
• Respect guests' property and provide courteous service.
• Perform other duties as assigned by Floor Supervisor.

Skills

Attention to detail

Guest service orientation

Effective communication

Teamwork

Time management

Tools

Spray bottles

Vacuum cleaners

Mops

Brooms

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known.At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people-first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do.Joining our team means becoming part of a close-knit community that values teamwork, passion, and delivering outstanding experiences. Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort & Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today.What you will have an opportunity to do:The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.Your Role:Engage with guests to ensure their stay is going wellWork as a team to accomplish the goal of resort/hotel cleanlinessKeep work cart orderly and properly stockedProper utilization of equipment supplies and guest amenitiesThorough cleanliness and sanitation of assigned guest areasDaily changing and inspection of linens and towels, following the standards set forth in the Green ProgramPractice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as foundRespect for guests’ property should always be exercisedResponsible care of equipmentReports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of roomsRemain alert, courteous, and helpful to the guests and co-workers alwaysPerform other related duties as requested by Floor SupervisorWhat are we looking for?QUALIFICATIONS:Housekeeping experience desirableNeat, pleasant personalityTime management skillsAbility to work on feet for an extended periodAbility to communicate effectivelyAbility to read room numbers, dates, and basic instructions.Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.Lift, carry and position loads of at least 25lbs.Compensation:$17-$17Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.