House Attendant (Housekeeping)

Great Wolf Lodge; Fitchburg (MA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Cross‑training

Scholarship fund

Talent development programs

Discounted vacations

Employee referral incentives

Great Wolf University

Wellness program

Diversity and inclusion

Job summary

Great Wolf Lodge in Fitchburg, MA is hiring a House Attendant to assist housekeeping in cleaning guest rooms, handling laundry, and supporting the team to keep rooms welcoming and well stocked.

This role offers full-time, part-time, and flexible shifts with a starting pay of $17.25 per hour. You will join a busy, guest‑facing team and have opportunities for cross‑training, training through Great Wolf University, and benefits.

Qualifications

• Must be flexible regarding scheduling based on business demands.
• Successful completion of criminal background check and drug screen.
• Proven ability to work independently with limited supervision.
• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed.

Responsibilities

• Assesses stock quantities in storeroom and restocks inventory as needed.
• Assists Room Attendant with removing linens and trash.
• Assists with cleaning guest rooms and making beds as needed.
• Transports dirty linen to laundry.
• Moves clean linen from laundry to storerooms.
• Keeps storerooms organized and clean.
• Delivers irons, boards, cribs, etc. to rooms on request.
• Operates trash compactor and cardboard baler.
• Communicates with management for special requests or duties.

Skills

Flexible scheduling

Background check

Independent work

Evenings/weekends/holidays

Job description

Pay: $17.25

At Great Wolf, the House Attendant uses organization and communication skills to support your Colleagues in creating guest rooms that are well equipped and welcoming - and that make our guests feel value. The Attendant is responsible for assisting the housekeeping staff in cleaning of guest rooms, laundry functions and ensuring overall patron satisfaction.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

• Grow your career: A great place to start or advance your career with cross‑training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on‑the‑job training, functional, and leadership training
• Prioritize Your Well‑Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Assesses quantities of stock in storeroom upon arrival and restocks inventory if necessary
• Assists Room Attendant including removing linens and trash
• Assists with cleaning guest rooms and making beds as needed
• Transports dirty linen from departed rooms to laundry department
• Transports clean bath and bed linen from laundry to storerooms
• Keeps storerooms clean, free of trash, and organized at all times
• Delivers irons, ironing boards, roll away beds, cribs, etc. to guest room upon request
• Operates trash compactor and cardboard baler
• Picks up and returns to storage any previously used guest requests found in rooms or hallways
• Communicates with Management for any special requests or duties

Required Qualifications & Skills

• Must be flexible regarding scheduling based on business demands
• Successful completion of criminal background check and drug screen
• Proven ability to work independently with limited supervision
• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

• Prior experience with the handling of cleaning chemicals
• Excellent customer service skills
• Previous housekeeping or general cleaning experience

Physical Requirements

• Able to lift up to 30 lbs.
• Able to push/pull up to 100 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time
• Able to climb multiple flights of stairs on daily basis and walk frequently
• Able to work with chemicals according to directions

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.