House Attendant

HHM Hospitality; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

HHM Hotels in Washington, DC is seeking a House Person to clean and maintain public hotel areas according to brand standards and EarthView sustainability guidelines. You will greet guests, perform cleaning tasks, and report maintenance issues to ensure a clean and welcoming environment.

During peak periods you may work as a room attendant, handle linen transport to the laundry, and follow safety protocols including MSDS and OSHA standards to protect staff and guests.

Qualifications

• Experience in housekeeping or related training preferred.
• Customer service-oriented and attentive to detail.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash and dispose of in outside dumpsters.
• Vacuum and dust corridors and guest areas.
• Transport linen to laundry collection site and deliver clean linen to sections.
• Report maintenance issues and safety concerns.
• Support guest satisfaction goals and respond to inquiries.
• Occasionally work as a room attendant during peak periods.

Skills

Guest service

Teamwork

Safety awareness

Education

High School diploma

Job description

Overview

Opportunity: House Person

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High Schooldiploma preferred.
• Previous housekeeping experiencerequired or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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