House Attendant

Grand-Pacific-Resorts-5; San Clemente (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Grand Pacific Resorts in California is seeking a detail‑oriented House Attendant to support housekeeping teams and maintain the resort's public areas. The role works independently or with others, with emphasis on service quality and efficient, courteous operation throughout shifts.

Responsibilities include restocking supplies, cleaning high-traffic areas, assisting VIP guests, and collaborating with front desk staff.

Qualifications

• Detail oriented and professional with strong guest service.
• 1+ years of related hospitality experience preferred.
• High school diploma or equivalent preferred.
• Ability to multitask and communicate effectively.
• Experience in the hospitality industry preferred.

Responsibilities

• Provide Room Attendants with supplies necessary to perform their duties.
• Empty carts of soiled linen and trash.
• Clean and maintain resort corridors, stairs, patio deck, and public areas.
• Assist with VIP room preparations and carpet cleaning.
• Turn mattresses, wash walls, windows, and public areas; move furniture.
• Maintain supply and storage of linen; assist owners and guests; cross-train in repairs.
• Work with front desk associates; run errands for Housekeeping Supervisor/Manager; dust and polish wood and brass.
• Maintain professional and ethical conduct; ensure regular attendance.
• Adhere to company policies and procedures.

Skills

Detail oriented

Customer service

Communication

Multitasking

Organizational skills

Hospitality experience

English fluency

Education

High school diploma or equivalent

Job description

Position Summary/ Objective:Under the direction of the Housekeeping Supervisor and/or Manager, the House Attendant will be responsible for providing support to housekeeping associates and maintaining the public areas of the resort property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.Primary Essential Functions:All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.Provide Room Attendants with supplies necessary to perform their duties.Empty carts of soiled linen and trash.Clean and maintain the resort corridors, stairs, patio deck, garage, hot tub, sauna, and general public areas at the highest state of cleanliness.Assist with VIP room preparations, chemical clean carpet as needed with provided equipment, turn mattresses as scheduled by supervisors, wash walls, windows, and public areas, move furniture upon request, maintain supply and storage of linen, assist in the needs of owners and guests, and cross train in repairs and maintenance responsibilities.Work closely with front desk associates, run errands for the Housekeeper Supervisor and/or Manager, and dust and polish all wood and brass areas.Responsible for conducting all responsibilities in a professional and ethical manner.Responsible for maintaining a consistent, regular attendance record.Adhere to performance standards, company policies and procedures, as they relate to the department.Education, Skills & Experience:The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.1+ years of related experience preferred.High school diploma or equivalent preferred.Ability to multitask effectively.Strong customer service skills.Excellent communication and organizational skills.Experience in the hospitality industry (time share preferred).Ability to work well in a diverse team environment.Additional Eligibility Qualifications Required:Must be available to work various shifts including weekends and holidays.Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.Fluency in English is preferred.Physical, Environmental & Other Requirements:Must be able to stand and/or walk for up to 8 hours.Must also be able to sit, stoop, kneel, crouch and crawl.Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.EEO Statement:Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.Other Duties:Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.Management has the right to revise this job description at any time.The job description is not a contract for employment.