House Attendant

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 31,000 - 42,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a hotel housekeeping team member dedicated to maintaining a spotless, welcoming environment for guests. You will uphold high cleanliness standards across public areas and guest rooms while delivering warm, personalized service.

You'll build relationships with guests to encourage repeat visits and support hotel operations by setting up lobby functions, assisting with coffee service, and responding promptly to guest requests with a friendly approach.

Qualifications

• High School Diploma preferred.
• 1 year of customer service experience.
• Housekeeping experience is a plus.
• Strong verbal communication and basic writing skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Maintain cleanliness and appearance of the hotel, and provide amazing service to guests.
• Act as an advocate for the hotel and create personal guest experiences.
• Develop relationships with guests to encourage return visits.
• Set up and maintain lobby functions and morning coffee service.
• Deliver housekeeping items to guest rooms on request and replenish supplies.
• Respond to guest requests in a friendly manner and report issues promptly.
• Collaborate with team and take on additional duties as needed.

Skills

Customer service

Verbal communication

Flexible schedule

Team player

Education

High School Diploma

Job description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don\'t need to be told what to do to get things done. People who have an innate passion for making others\' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you\'ll feel it too.

What You'll Do

Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some Of Your Responsibilities Include

• Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
• Clean and set-up meeting room functions according to the function sheets.
• Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
• Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Quickly respond to guest requests in a friendly manner.
• Return lost items with proper documentation to the Housekeeping Department.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do.

What You Bring

• High School Diploma is preferred.
• 1 year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.
• Passion for customer service and good verbal communication skills, basic writing skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.