House Attendant

Highgate Hotels L.P.; Kenner (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Highgate Hotels in Kenner, LA, is seeking a House Attendant to maintain cleanliness and order across assigned areas and to deliver items to guestrooms. The role emphasizes attention to detail, physical stamina, and courteous service to guests.

Responsibilities include floor and carpet care, luggage assistance, Lost and Found handling, and adherence to emergency procedures. You will support a guest-centric environment and ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent.
• Ability to lift up to 100 pounds occasionally.
• Ability to stand during entire shift.
• Excellent verbal and written communication with guests and staff.

Responsibilities

• Buff marble floors daily per standards.
• Shampoo carpets in public areas.
• Shampoo furniture as needed.
• Assist guests with luggage in a courteous manner.
• Handle Lost and Found items per standards.
• Clean guestrooms as needed.
• Know and assist in emergency procedures.
• Maintain hotel equipment in working order.
• Store hotel equipment properly.
• Complete special projects from the Housekeeping Manager.
• Ensure guest satisfaction.

Skills

Stand for long shifts

Communication skills

Guest service

Lifting ability

Education

High School diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

La Quinta New Orleans Airport 2610 Williams Blvd Kenner, LA 70062

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for \"Lost and Found\" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.