House Attendant

Azul Hospitality; Glendale (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

Azul Hospitality is seeking a full-time Public/Guest Room Attendant to maintain cleanliness in Glenmark Hotel's public spaces and guest areas in Glendale, CA. The role requires English fluency and a strong focus on guest satisfaction and safety.

You will clean public areas, corridors, lobby, restrooms and fitness facilities, stock supplies, and assist with guest requests while following Azul Hospitality standards and policies.

Qualifications

• Must speak, read, write, and understand English (primary language).
• Strong verbal and written communication required.
• Excellent customer relations skills and attention to detail.
• Good organizational skills and ability to work independently.
• Basic computer skills and ability to learn hotel software if needed.

Responsibilities

• Perform general cleaning of public areas, storage and administrative spaces.
• Clean rooms, hallways, lobby, restrooms and fitness center; maintain cleanliness to standards.
• Move supplies, operate cleaning cart, and restock as needed.
• Assist with guest requests and inquiries; respond promptly and courteously.
• Keep work areas clean after shift and convey information to team.
• Participate in Deep Cleaning and special cleaning tasks when required.
• Assist Room Attendants and handle guest room turnover as needed.
• Ensure safety, security, and cleanliness in all assigned areas.

Skills

English (all rounds)

Verbal communication

Written communication

Customer relations

Detail oriented

Organizational skills

Basic computer skills

Education

High school or equivalent

Job description

Job Details

Location: Glenmark Hotel - Glendale, CA 91202
Position Type: Full Time
Salary Range: $25.00 - $25.00 Hourly
Job Shift: 4:00PM – 12:30AM
Job Category: Hospitality – Hotel

Position Purpose

Ensure all public areas are clean and maintained according to the standards of the hotel.

ESSENTIAL RESPONSIBILITIES

• Perform general cleaning duties in public areas, storage areas and administrative areas.
• Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and fitness center.
• Supply own cleaning cart with appropriate supplies for shift.
• Ensure work areas are clean when finished.
• Be knowledgeable about the hotel and answer guests inquiries and requests.
• Run supplies and service items to guestrooms as requested.
• Dust furniture and fixtures.
• Polish metalwork and furniture.
• Vacuum floors.
• Participate in the guest room Deep Cleaning program.
• Perform deep cleaning tasks and special projects (e.g., mattress flipping, furniture moves, etc.).
• Assist with carpet cleaning and extraction.
• Strip rooms for Room Attendants upon check out.
• Collect soiled linens from rooms for laundering; receive and store linen supplies in appropriate locations.
• Assist Room Attendants by bringing any additional items needed for the guest rooms.
• Remove and dispose of trash.
• Clean outside areas including porte cochere and other arrival areas.
• Ensure staff member break areas and administrative offices are clean and well maintained.
• All other duties assigned by managers and supervisors.

SUPPORTIVE FUNCTIONS

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environment: indoor; work 75% or more indoors; temperature moderate and controlled.
• Must be able to sit at a desk for up to six hours per day, walk and stand at times; tasks vary.
• Must move between functions simultaneously, lift up to 45 lbs, push/pull carts and equipment up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, visual acuity.
• Ability to navigate spaces, communicate continuously, and detect safety conditions.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Speak, read, write, and understand English (primary language).
• Good verbal and written communication.
• Excellent customer relations skills.
• Detail oriented with outstanding organizational and communication skills.
• Basic computer skills and computational ability.
• Effectively deal with internal and external customers requiring patience, tact, diplomacy; collect accurate information to resolve conflicts.
• Self-driven, able to work independently.
• Strong issue resolution and analytical skills; strong attention to detail.

EDUCATION

High school or equivalent education required.

EXPERIENCE

Prior hotel experience preferred.

LICENSES OR CERTIFICATIONS

N/A

GROOMING

All staff members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards per property policy.

ATTENDANCE

Regular attendance in conformance with standards is essential; irregular attendance may result in disciplinary action up to termination. Attendance at all scheduled training sessions and meetings is required.