House Attendant

HHM Hospitality; City of Ithaca (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

HHM Hotels is seeking a House Person to clean and maintain public hotel areas, ensuring adherence to brand, guest service, and EarthView sustainability standards. You will greet guests, inspect spaces, handle linen transport, and assist during peak periods.

The role requires standing, walking, and lifting up to 25 pounds, with shifts including holidays and weekends. Previous housekeeping experience or training is preferred, and a High School diploma is suggested.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Greet and assist guests in a courteous manner.
• Inspect assigned areas and perform cleaning tasks.
• Collect trash and dispose of properly.
• Vacuum and dust corridors and public areas.
• Transport clean linen from laundry to rooms as needed.
• Report maintenance issues promptly.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assist as needed.
• Work as a room attendant during staffing shortages or peak periods.
• Strive to improve guest satisfaction scores.

Skills

Guest service

Attention to detail

Stamina

Teamwork

Education

High School diploma

Job description

Overview

Opportunity: House Person

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High Schooldiploma preferred.
• Previous housekeeping experiencerequired or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.