Hourly Shift Manager/Team Leader

Chicken Salad Chick; Spring Hill (TN); On-site; USD 19,000 - 30,000; Full time

Job summary

A fast-casual dining restaurant is looking for a dedicated Team Leader in Spring Hill, TN. The Team Leader will support the General Manager and Assistant Manager in daily operations, ensuring service excellence and compliance with food safety standards. The ideal candidate is reliable, has restaurant experience, and possesses strong communication skills. Responsibilities include training team members and maintaining records while promoting a positive work environment. Join us to help enhance our guests' dining experience!

Qualifications

• Ability to stand and exert mobility for the duration of the workday.
• Capability to lift, carry, push, or pull objects up to 40 pounds.
• Ability to multitask across stations and duties.
• Excellent attendance and punctuality.
• Reliable transportation to and from work.
• Successful completion of Shift Leader training provided by Corporate Training Department.

Responsibilities

• Assist the General Manager and Assistant Manager in managing restaurant operations.
• Ensure compliance with food standards and handling procedures.
• Train and counsel hourly team members.
• Guarantee the highest level of service to all guests at all times.
• Maintain the highest level of hospitality and service for guests.
• Coach team members during shifts as needed.
• Maintain personnel records, schedules and reports.
• Prepare and maintain administrative and financial records as directed by GM.
• Ensure promotions and marketing plans are executed during shifts.
• Monitor hours of operation during shifts.
• Ensure safety and sanitation procedures and compliance with regulations.
• Decide on team member assignments and disciplinary actions.
• Escalate hiring/terminations/pay increase decisions to GM/AM.

Skills

Ability to work in a fast-paced environment

Professional communication

Multitasking

Reliability and punctuality

Reliable transportation

Reliable transportation

Education

Restaurant experience preferred

Job description

Description

Team Leader

Job Summary

The Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management.

Essential Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Team Leader’s shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Education and Experience

• Restaurant experience highly preferred

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.