Hourly Manager - Overnight Shift

Guest Services, Inc.; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Guest Services, Inc. is seeking a Food & Beverage Manager to oversee all facets of unit operations, including food, beverage, equipment, and staff. You will direct the management team to achieve financial goals while maintaining exceptional customer service.

The role requires a high school diploma or GED, a preferred Bachelor's degree, and at least 3 years in leadership. Food safety certification is a plus, with a strong focus on staff development and safety.

Qualifications

• High School Diploma or GED required.
• Bachelor's or Business degree preferred.
• At least 3 years of management experience.
• Food Safety Certification is a plus.
• Strong customer service abilities; assist customers and coworkers.

Responsibilities

• Plan, develop, and direct daily unit operations.
• Schedule, supervise, and participate in operational duties.
• Recruit, supervise, train, and direct the unit's management and staff.
• Maintain accounting records, daily reporting, and cash control; manage P&L.
• Respond to customer inquiries and resolve complaints.
• Maintain safe facility environment and uphold standards for maintenance, sanitation, and staff hygiene.
• Notify District Manager of unusual events or safety/quality issues.

Skills

Customer service

Staff supervision

Leadership

Communication

Problem solving

Education

High School Diploma/GED

Bachelor's or Business Degree

Tools

Cash handling

P&L management

Job description

The Food & Beverage is responsible for all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Food & Beverage Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The Food & Beverage Manager motivates, instills accountability, and achieves results to drive success in the unit. Plan, develop, and direct daily operations. Schedule, supervise, and participate in the operational duties specific to the unit.

Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff.

Maintain accounting records, daily reporting requirement, and cash control. Manage P&L statement.

Respond to customer inquiries and resolve customer complaints.

Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.

High School Diploma/GED Required. Bachelor's Or Business Degree Preferred.

At least 3 years of experience in related management required.

Food Safety Certified a plus.

Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Ability to stand for the entire workday and to climb steps regularly.

Withstanding temperature extremes in indoor and outdoor environments.

Reading and writing work-related documents in English.

Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

Physical present at the job site is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.