Hourly Manager

Andy's Frozen Custard; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Bonus potential

Paid vacation

Health insurance

401k

Job summary

Andy's Frozen Custard in McKinney, TX is seeking a hands-on Shift Manager to ensure smooth shift operations, maintain product quality, and deliver exceptional customer service. The role includes training new associates, opening and closing duties, and leading by example in a fast-paced setting.

You will be responsible for coaching the team, maintaining high standards, and supporting flexible scheduling while keeping guest satisfaction at the forefront.

Qualifications

• 6+ months of proven management experience in a food service or related leadership role.
• Must be 18+ years of age.
• Extremely hands-on role requiring front-of-house interaction with guests and staff.

Responsibilities

• Ensure each shift runs smoothly and upholds product quality and service standards.
• Train and mentor new associates; lead by example and provide coaching feedback.
• Open and close the store and handle front-of-house operations.
• Deliver exceptional customer service in a fast-paced environment.

Skills

People management

Customer service

Leadership

Training

Time management

Positive attitude

Education

High school diploma

Tools

POS system

Job description

Our Shift Managers are responsible for making sure each shift runs smoothly! Beyond running a shift, this person is heavily involved in training new associates, being an example of “remaining calm at all times”, opening and closing the store, and above all else, ensuring that our product is to the highest of standards and providing exceptional customer service.

Why grow your career at Andy's Frozen Custard?

• Fun, clean (no grills or fryers!), family-friendly environment!
• Respectful, qualified leaders to give you direction!
• Flexible scheduling with way less hours than most restaurants (30-40) so you can have a life outside of work! We insist!
• Closed Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and closed early on Thanksgiving Eve!
• Competitive Salary with quarterly bonus potential (recently doubled)!
• Paid Vacation that increases with length of employment!
• Excellent Health, Dental, & Vision Insurance + 401k options!
• As we open many more stores in the area, there will be opportunities to grow with the company!

Job Requirements

• Must be 18+ years of age to be considered for this position.
• 6+ months of proven management experience in the food service industry or leadership role in a related industry
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff. Good news: this is not an office job!
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Physical Requirements:

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken work
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Andy's Frozen Custard is an equal opportunity employer.