Hourly/Commission Sales

Farmers Home Furniture; Shelbyville (TN); Presencial; USD 26.000 - 38.000; Jornada completa

Descripción de la vacante

Farmers Home Furniture in Shelbyville, TN is seeking a Retail Sales Associate to help customers select and purchase merchandise, driving sales performance and ensuring a positive shopping experience.

You will advise on quality, style and value, set up displays, process credit applications, and maintain CRM/sales records. You will assist in restocking and may work in other departments as needed to meet store goals.

Formación

• High School Diploma or GED required; six months experience in practical retail sales or equivalent.

Responsabilidades

• Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
• Calculates sales discount and processes sales write ups.
• Sets up displays and stocks shelves to promote sales.
• Maintains CRM records and processes customer inquiries in person or by phone.
• Assists in other store departments as required.

Conocimientos

Sales

Customer service

Merchandising

CRM software

Credit applications

Educación

High School Diploma or GED

Herramientas

CRM system

POS system

Descripción del empleo

Description

The purpose of this classification is to perform work functions associated with assisting customers to select and purchase merchandise in order to achieve and maintain established sales goals.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
• Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
• Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
• Verifies prices are correct and each item is accounted for on sales orders.
• Calculates sales discount as warranted in determining sales write up.
• Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
• Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
• Loads pick-ups as needed and obtains customer signature on receipt for pickup.
• Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
• Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system. Updates and maintains accurate customer records and activity within the CRM system.
• Handles customer inquiries in person or via telephone.
• Attends scheduled sales meetings.
• Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
• Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures.
• Sets up delivery or pickup times with customers and documents appropriately.
• Composes and sends thank-you notes to customers for their business.
• Keeps records of sales.
• Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
• Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
• Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
• Comply with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program.
• Enters customer service issues in PQA as assigned.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

ADDITIONAL FUNCTIONS

• Assists in other store departments as required.
• Performs other related duties as required.

Requirements

MINIMUM QUALIFICATIONS

High School Diploma or GED required; six months experience in practical retail sells; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to review, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and/or descriptive data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.

Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of predefined duties which are often characterized by frequent change.

Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert moderate physical effort, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-50 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals.

Farmers Furniture is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.