Hotel Valet Attendant - Turnberry Isle Resort Miami

Towne Park; Aventura (FL); On-site; USD 14,000 - 19,000; Full time

Job summary

Towne Park in Florida is seeking a friendly Guest Service Associate to deliver exceptional hospitality. This role includes parking and retrieving guest vehicles, assisting with luggage during arrivals and departures, and guiding guests with directions and local information.

A professional demeanor and reliable attendance are essential. The position emphasizes accurate ticketing, key handling, and occasional revenue tasks within a team that values guest satisfaction and safety.

Qualifications

• High school diploma or GED required.
• Must have a valid driver's license or be within commuting distance to work (state requirements).
• One month related experience and/or training; or an equivalent combination of education and experience.
• Knowledge of customer service principles and processes.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with guests, coworkers, and clients (25%).
• Greets guests and uses appropriate salutations (10%).
• Parks and retrieves vehicles, assists with bell services and luggage storage (20%).
• Assists guests with directions, taxis, reservations and inquiries (10%).
• Explains parking rates and retrieves/returns keys and tickets; handles revenue as needed (35%).
• Supports overall guest service and safety during arrival and departure (100%).

Skills

English literacy

Customer interaction

Numerical/money handling

Time systems knowledge

Manual transmission operation

Parallel parking

Education

High school diploma or GED

Job description

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The pay for this position is $11.98 per hour plus tips.

Work Schedule: The work schedule for this position is AM/PM.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%
• The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education

High school diploma or general education degree (GED)

Required Licensure, Certification, etc.

Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)

Work Experience

One (1) month related experience and/or training; OR equivalent combination of education and experience

Knowledge

Knowledge of principles and processes for providing customer and personal services.

Skills

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Ability to operate a manual transmission is highly desirable
• Perform parallel parking

SCOPE

Authority to Act: Job i