Hotel Valet Attendant - Hilton Orlando

townepark; Orlando (FL); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Tips provided

Weekend shifts

Job summary

Towne Park is seeking a Guest Service Associate to deliver exceptional hospitality while managing parking, vehicle retrieval, and luggage assistance for guests. The role emphasizes friendly, efficient service during arrival and departure, with a focus on safety and guest satisfaction.

The position requires a high school diploma or GED, a valid driver’s license, and at least one month of related experience. Weekend shifts are required with AM/PM schedules, and tipping is part of the compensation

Qualifications

• High school diploma or GED required.
• Must hold a valid driver’s license for the state you are applying to work.
• One month related experience and/or training; or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.

Responsibilities

• Greet guests warmly and maintain a professional demeanor.
• Assist guests with parking, luggage, and bell services as needed.
• Provide directions and information about local amenities and attractions.
• Explain parking rates and retrieval procedures; issue and collect tickets and keys.
• Accurately handle tickets, guest folios, and revenue as required.
• Maintain safety and door/ambiance standards for guest interaction.

Skills

Customer service

English literacy

Time management

Interpersonal skills

Education

High School Diploma or GED

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $11.98 per hour plus $8 per hour in tips.

Work Schedule: The work schedule for this position is AM/PM shifts - weekends required.

SUMMARY

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

ESSENTIAL FUNCTIONS

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)

Work Experience:

One (1) month related experience and/or training; OR equivalent combination of education and experience

Knowledge:

Knowledge of principles and processes for providing customer and personal services.

Skills:

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Ability to operate a manual transmission is highly desirable
• Perform parallel parking

SCOPE

Authority to Act:

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

The employee has control over resources available only.

Benefits:

Employees are