Hotel Security & Guest Safety Specialist

Lodging Dynamics; Seattle (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Lodging Dynamics's Charter Hotel Seattle is seeking a Security Officer to provide a safe environment for guests, staff, and property. You will patrol grounds and public areas, monitor cameras, and report incidents in real time, while escorting guests and staff as needed and maintaining order during busy periods.

This role requires high school education or equivalent, and the ability to work nights, weekends, and holidays in a fast-paced hotel setting.

Qualifications

• No less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.
• Alcohol awareness certification; security training permits/certification as required depending on the area.
• Interpersonal skills.
• Communication skills.
• Knowledge of the city and surrounding area.
• Ability to reference unknown city information quickly and efficiently.
• Will be required to work nights, weekends and holidays.
• Will be required to work in a fast-paced environment.
• May be asked to work overtime.

Responsibilities

• Perform Surveillance: patrol hotel grounds, parking lots, lobbies, public areas and hallways; monitor security cameras.
• Escort People In/Out of the Hotel: accompany guests and staff as needed and remove belligerent individuals when necessary.
• Maintain Order during high occupancy or meetings and report suspicions to supervisors in real time.
• Report to Supervisors and Management: document events and communicate current situations.
• Investigate Disturbances: respond to disturbances reported by staff or guests; on-call for incidents.
• Be available to provide assistance during emergencies (e.g., fire alarms).
• Report safety issues requiring attention or repairs.
• Explain and promote hotel services, facilities, and upcoming events; be knowledgeable about surrounding area.
• Keep hotel entrance and drive-up areas clean and presentable.
• Provide guests with local directions courteously and accurately.
• May transport luggage or items within the hotel to assist guests.
• Respond quickly to guest requests or complaints and follow up on resolutions.
• Maintain a professional image through appearance and behavior.
• Follow company policies and procedures.

Skills

Interpersonal skills

Communication skills

Knowledge of city & surrounding area

Reference unknown city information

Education

High school diploma or equivalent

Job description

Lodging Dynamics's Charter Hotel Seattle is seeking a Security Officer to provide a safe environment for guests, staff, and property. You will patrol grounds and public areas, monitor cameras, and report incidents in real time, while escorting guests and staff as needed and maintaining order during busy periods.

This role requires high school education or equivalent, and the ability to work nights, weekends, and holidays in a fast-paced hotel setting.