Hotel Room Attendant / Housekeeper

Eaglewood Resort; Itasca (IL); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health and Welfare Plans

Annual review with increased potential

Holiday and Paid Time Off

401k program with company match

Incentive Plans

Free Meal

Job summary

Eaglewood Resort & Spa, Arbor Lodging, is seeking a Hotel Housekeeper/Room Attendant to clean and service guest rooms, ensuring inviting and pristine spaces for guests. You will address guest inquiries politely and knowledgeably while contributing to the property's high standards of cleanliness and guest satisfaction.

The role requires the ability to work weekends, follow safety procedures, and maintain a professional demeanor in a fast-paced hotel setting.

Qualifications

• High school diploma preferred.
• Previous hotel-related experience desired.
• Experience using industrial cleaning equipment and products is a plus.
• Professional attitude is required.
• Available to work weekends.

Responsibilities

• Prepare rooms for cleaning.
• Make beds.
• Dust rooms and furniture.
• Replenish guestroom and bathroom supplies.
• Clean the bathroom.
• Clean the closet.
• Vacuum and rack the carpet.
• Check and secure the rooms.
• Deliver and retrieve items on loan to guests.

Skills

Flexibility

Guest service

Teamwork

Professional attitude

Weekend availability

Education

High school diploma preferred

Tools

Industrial cleaning equipment

Job description

Change your career and join the hospitality team at Eaglewood Resort & Spa, Arbor Lodging. We're always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas, all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee’s lives.

A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.

Duties & Responsibilities:

• Prepare rooms for cleaning
• Make beds
• Dust rooms and furniture
• Replenish guestroom and bathroom supplies
• Clean the bathroom
• Clean the closet
• Vacuum and rack the carpet
• Check and secure the rooms
• Deliver and retrieve items on loan to guests (e.g. iron and ironing boards)
• Ensure public areas, such as hallways, are cleaned and orderly
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
• Ability to work independently and with a team
• Manage guest calls, requests, & complaints in the area assigned to them
• Additional tasks may be assigned at any given time

Qualifications:

• A secondary school diploma is preferred
• Previous hotel-related experience desired
• Experience using industrial cleaning equipment and products a plus
• Professional attitude is required
• Available to work weekends

Benefits:

• Competitive Salary and Benefits
• Health and Welfare Plans: Medical, Dental, Vision, Short Disability and EAP
• Annual review with increased potential
• Holiday and Paid Time Off
• 401k program with company match
• Incentive Plans
• Free Meal

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity, respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.