Hotel Room Attendant

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI; Kansas City (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated Room Attendants to ensure guest rooms and public areas are impeccably maintained. In this vital role, you will perform daily housekeeping tasks, respond to guest inquiries, and uphold the highest standards of cleanliness and safety. Join a team that values your contributions and offers a supportive work environment where you can thrive. Enjoy the satisfaction of providing guests with a 'Home Away From Home' experience while benefiting from competitive pay and a range of attractive perks. If you are passionate about hospitality and take pride in your work, this is the opportunity for you!

Benefits

Health Insurance

Dental Insurance

Life Insurance

401(k) with Company Match

Paid Vacation Time

Employee Discount Program

Referral Bonus Program

Qualifications

• Experience in housekeeping or similar role is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Perform daily cleaning of guest rooms and public areas.
• Respond to guest requests and maintain high satisfaction levels.
• Report maintenance issues and ensure safety protocols.

Skills

Housekeeping

Customer Service

Attention to Detail

Education

High School Diploma

Job description

Overview:

The Room Attendant performs daily housekeeping procedures in all guest rooms and other public areas of Holiday Inn KCI and/or the Atwell Suites KCI in accordance with IHG standards to ensure areas are “Guest Ready” every day.

Primary Duties and Responsibilities:

1. Clean all corridors, elevators, guest rooms, and other public areas of the hotel.
2. Deliver any requested housekeeping items or room supplies to guest rooms; restock room supplies upon guest departure or when requested.
3. Remove and replace dirty linens upon guest departure or when requested.
4. Realign furniture according to the prescribed layout; inspect and turn mattresses regularly.
5. Respond to any guest queries and requests.
6. Respond to calls for housekeeping problems promptly and courteously.
7. Organize and restock the housekeeping cart at the end of each shift.
8. Ensure confidentiality and security of guest rooms.
9. Follow all company safety and security procedures.
10. Report any maintenance issues, safety hazards, or damage to hotel property.

Other Duties and Expectations:

1. Lead by example; encourage co-workers to always perform at the highest levels.
2. Ask for feedback from supervisors; be open and willing to take directions and/or make changes to job performance as needed.
3. Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
4. Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
5. Other duties as assigned.

Job Types: Full-time

Schedule (may vary):

1. 8-hour shift
2. Day Shift
3. Holidays
4. Overtime
5. Weekend availability

Benefits:

1. Health Insurance
2. Dental Insurance
3. Life Insurance
4. 401(k) with Company Match
5. Paid Vacation Time
6. Employee Discount Program
7. Referral Bonus Program