HOTEL RESERVATIONS MANAGER

Crescent Hotels & Resorts; New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Elysée New York, a luxury boutique hotel in Midtown Manhattan, is seeking a Reservations Manager to lead all reservations operations and uphold Forbes-level standards. Reporting to leadership, you will drive inventory integrity, guest communications, and revenue collaboration with the hotel team.

You will recruit and mentor reservations staff, audit processes, and ensure a flawless guest journey from booking to arrival, including weekends and holidays.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in hotel reservations or related field, with leadership experience.
• Experience with luxury hotel standards and Forbes/Leading QA knowledge required.
• Flex schedule including mornings/evenings/weekends/holidays.

Responsibilities

• Oversee reservations activities, inventory controls, booking accuracy and standards.
• Ensure timely, personalized guest communications before arrival.
• Partner with Revenue Management and Front Office to optimize occupancy and rate performance.
• Recruit, train and coach reservations staff and set service expectations.
• Audit reservations processes to align with Leading QA and Forbes standards; lead corrective actions.
• Maintain training and QA documentation; support pre-opening/reopening initiatives.
• Maintain flexibility to cover mornings, evenings, weekends, and holidays.

Skills

Leadership

Communication

Analytics

Organization

Guest-centric

Education

Bachelor’s degree or equivalent

Tools

CRS

PMS

Job description

Compensation: $65,000 to $70,000 per year

ABOUT ELYSÉE NEW YORK

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

Position Overview

Reporting to the Director of Sales & Marketing, the Reservations Manager oversees all reservations functions, inventory integrity, reservation communications and booking quality. This role ensures each guest interaction reflects the Elysée New York luxury experience while supporting revenue optimization and operational excellence.

Essential Job Functions

RESERVATIONS LEADERSHIP

• Manage all reservation activity, inventory controls, booking accuracy and reservation standards

GUEST COMMUNICATION

• Ensure timely, personalized and professional communication before arrival

REVENUE AND INVENTORY MANAGEMENT

• Partner closely with Revenue Management and Front Office leadership to maximize occupancy and rate performance while protecting the guest experience

LEADERSHIP AND TEAM DEVELOPMENT

• Recruit, train and coach reservations personnel and establish service expectations

QUALITY ASSURANCE AND BRAND STEWARDSHIP

• Audit reservations processes and communications to ensure consistency with Leading Quality Assurance and Forbes-level standards
• Conduct regular service observations, departmental inspections, and audits, and lead corrective action when standards are not met, building a level of consistency guests can trust
• Maintain accurate training and quality-assurance documentation, and support pre-opening, reopening, and repositioning initiatives as required
• Maintain flexibility to support the hotel's needs, including mornings, evenings, weekends, and holidays

Required Knowledge, Skills, And Abilities

• Strong leadership presence and a genuine passion for luxury hospitality.
• Exceptional verbal and written communication skills
• Understanding of luxury reservations practices
• Strong analytical and organizational capabilities
• Expertise with CRS and PMS platforms
• Attention to detail and guest-centric decision making.

Required Qualifications

• Bachelor’s degree or equivalent experience
• Minimum three years of hotel reservations, revenue management, front office or rooms division experience, including at least one year of leadership responsibility
• Luxury hotel experience strongly preferred
• Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment is required
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
• Experience opening, reopening, repositioning, or launching a hotel, restaurant, lounge, or new hospitality concept
• Experience preparing teams for Leading Quality Assurance, Forbes, or comparable Five-Star quality assessments, or previous experience with The Leading Hotels of the World or a comparable luxury organization

WHY JOIN ELYSÉE NEW YORK AND CRESCENT HOTELS & RESORTS

Joining Elysée New York is an opportunity to help shape the re-emergence of a legendary New York hotel and to build a new standard of intimate, personalized luxury hospitality. The Reservations Manager plays a key role in shaping first impressions of Elysée New York and helping define a personalized luxury guest journey from the earliest stage of the booking process. We invite candidates who believe that luxury is defined not by formality alone, but by generosity, discretion, and the ability to make every guest feel genuinely seen, to join us and help build a place where every guest, and every team member, belongs.

EQUAL OPPORTUNITY STATEMENT

Elysée New York Hotel and Crescent Hotels & Resorts are Equal Opportunity Employers, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the applicable Know Your Rights notice from the United States Department of Labor

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.