Hotel Operations Supervisor

Woodbury Corp.; Grand Island (NE); Sur place; USD 44 000 - 58 000; Plein temps

Avantages offerts par ce poste

401k

401k matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Résumé du poste

Woodbury Corp. is seeking an Operations Supervisor for our SpringHill Suites by Marriott in Grand Island, Nebraska.

The role oversees hotel departments to ensure guest satisfaction and adherence to brand standards, guiding staff toward a friendly atmosphere of service and quality. The supervisor will manage front desk operations, staff training, financial controls, shift coverage, and safety practices, delivering consistent guest experiences while driving performance and teamwork across all

Qualifications

• Previous experience directly related to the above food and beverage responsibilities.

Responsabilités

• Maintain guest service as the driving philosophy of the hotel.
• Act as manager on duty for hotel and help manage front desk operations.
• Ensure front desk staff is trained in all front desk operations and cash controls.
• Ensure shifts and night audit shifts are filled and reports are produced on time.
• Maintain professional appearance and demeanor in all situations dealing with guests and colleagues.
• Maintain safety and security procedures and assist with the hotel’s key control system.

Description du poste

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Title: Operations Supervisor

The Operations Supervisor helps support the success of each department in our hotel and ensures that guest satisfaction and product quality standards are met. They will manage all areas of the hotel according to SpringHill Suites by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Must display exemplary performance for staff to follow.

GUEST SERVICE

• Maintains guest service as the driving philosophy of the hotel
• Personally demonstrates a commitment to guest service responding promptly to guests’ needs
• Is committed to making every guest satisfied
• Develops added-value customer service programs
• Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance
• Meets or exceeds hotel guest satisfaction measures. (GSS Scores)
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Ensures all shift checklists are completed
• Ensures all call backs are being performed
• Operations Supervisor should remain highly visible and readily available for guest or employee assistance at all times
• Ensures proper procedures are followed concerning guest' safety & security
• Settles all credit card, guest, and accounts receivable credit disputes

FRONT DESK MANAGEMENT

• Acts as manager on duty for hotel and helps manage front desk operations
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, computer systems, etc.
• Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables
• Produces accurate financial reports on time
• Demonstrates self-confidence, energy and enthusiasm
• Responsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns
• Ensures front desk supplies are fully stocked and communicates with Assistant General Manager and GM about ordering needs
• Ensures all front desk shifts and night audit shifts are filled

SAFETY AND SECURITY MANAGEMENT

• Assists the Assistant General Manager and GM in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)
• Understands, follows, and assists with policies and procedures for the hotel’s key control system

GENERAL DUTIES EXPECTATIONS

• Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.
• Manages time effectively to accomplish all desired tasks, duties, and action plans
• Is punctual for all shifts and meetings
• Working hours are primarily nights & weekends, with possible overnight shifts & holidays depending on coverage
• Helps to maintain an organized and safe work environment
• Assists in keeping all areas of the hotel clean

Summary of Duties and Responsibilities/Essential Functions:

Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Supports back-of-the-house (kitchen) food and beverage preparation staff as well as front-of-the-house food and beverage presentation staff; estimates food and beverage consumption and purchases supplies as needed; may have responsibility for property liquor license and licensure requirements; selects and develops recipes; standardizes production recipes to ensure consistent quality; establishes presentation techniques and quality standards; plans and prices menus; ensures proper equipment operation/maintenance; ensures proper safety and sanitation; prepares food and beverages as needed; may oversee special catering events; as a supervisor, has responsibility for hiring, discipline, and performance management of subordinate staff; maximizes sales and revenue for food and beverage operations; performs other related duties as assigned.

Physical Demands

While performing the duties of this job, the associate is regularly required to walk, use hands to handle or feel objects, tools, or controls, and talk or hear. The associate frequently is required to reach with hands and arms. The associate is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl, push, pull, reach, handle or grip items. Associate may be required to stand for lengthy periods of time. The associate must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, reasonable color vision, peripheral vision, depth perception, and the ability to adjust focus.

Minimum Qualifications

• Previous experience directly related to the above food and beverage responsibilities.

Performance Expectations

• Maintains an attitude focused on satisfying guests whether or not it is “our job.”
• Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
• Stays aware of safety requirements and works in an accident-free manner.
• Keeps open communication with the Assistant General Manager and General Manager