Hotel Operations Leader: Profit, People & Guest Experience

Highgate Hotels L.P.; New York (NY); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) Retirement Plan with employer

Job summary

Le Méridien New York, Central Park, part of Highgate Hotels, seeks an experienced Hotel Manager to drive profitability through revenue generation, cost control, guest satisfaction and staff engagement. The role guides department heads and aligns operations with Highgate SOPs in a dynamic Midtown Manhattan setting.

The Hotel Manager will lead sales efforts, ensure smooth daily operations, supervise budgeting and forecasting, and develop managers for future advancement while maintaining

Qualifications

• At least 6 years progressive experience in a hotel or a related field.
• Bachelor's Degree preferred.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests.

Responsibilities

• Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts.
• Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.
• Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets).
• Meet all financial review dates and corporate directed programs in a timely fashion.

Education

Bachelor's Degree preferred.

Job description

Le Méridien New York, Central Park, part of Highgate Hotels, seeks an experienced Hotel Manager to drive profitability through revenue generation, cost control, guest satisfaction and staff engagement. The role guides department heads and aligns operations with Highgate SOPs in a dynamic Midtown Manhattan setting.

The Hotel Manager will lead sales efforts, ensure smooth daily operations, supervise budgeting and forecasting, and develop managers for future advancement while maintaining