Hotel Operations Leader - Guest Experience & Team Growth

Drury Hotels; Milwaukee (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health and well-being

Retirement 401(k)

Award-winning workplace

Performance bonuses

Job summary

Drury Hotels in Milwaukee is seeking a supervisory leader to guide housekeeping, laundry and maintenance teams, delivering top levels of cleanliness and guest satisfaction. You will drive cross‑department collaboration and maintain operational excellence in a fast‑paced hotel environment.

The ideal candidate brings at least one year of supervisory experience, a hospitality-focused degree, and a passion for serving guests with exceptional service standards.

Qualifications

• Passion to serve others and exceed guest expectations.
• Minimum of one year supervisory experience; hotel experience preferred.
• Bachelor’s degree in hospitality, business, or related field preferred.

Responsibilities

• Lead and inspire a team of housekeeping, laundry, and maintenance professionals to maintain the highest standards of cleanliness, functionality, and service.
• Ensure guest rooms and public areas exceed expectations in cleanliness and presentation.
• Oversee the maintenance of the hotel to keep it in top condition for guests.
• Provide leadership across all hotel departments to deliver exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability and team.

Skills

Leadership

Guest service

Team coaching

Education

Bachelor’s degree in hospitality or related field

Job description

Drury Hotels in Milwaukee is seeking a supervisory leader to guide housekeeping, laundry and maintenance teams, delivering top levels of cleanliness and guest satisfaction. You will drive cross‑department collaboration and maintain operational excellence in a fast‑paced hotel environment.

The ideal candidate brings at least one year of supervisory experience, a hospitality-focused degree, and a passion for serving guests with exceptional service standards.