Hotel Operations Leader: Guest Experience & Team Growth

Dimension Hospitality; Baltimore (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Dimension Hospitality is seeking a Hotel Operations Manager to oversee day-to-day hotel operations and ensure exceptional guest experiences. You will work with front office, housekeeping, F&B, maintenance, and guest services leaders to drive efficiency and uphold brand standards.

The role requires leading teams, monitoring guest satisfaction, and managing staffing, budgeting, and cost controls while fostering a culture of teamwork and hospitality excellence.

Qualifications

• Previous front office leadership experience is required.
• Strong communication and problem solving skills.
• Organized, dependable, and detail oriented; able to multitask under pressure.

Responsibilities

• Oversee daily hotel operations to ensure guest service and efficiency.
• Lead, coach, and support department managers and teams.
• Monitor guest satisfaction and implement service improvements.
• Address guest concerns promptly and professionally.
• Ensure compliance with policies, safety regulations, and brand standards.
• Manage staffing, scheduling, development, and performance.
• Review reports on labor costs, revenues, and expenses to support goals.
• Coordinate with all departments for seamless service delivery.
• Monitor property appearance, cleanliness, maintenance, and guest experience standards.
• Assist with budgeting, forecasting, inventory management, and cost-control initiatives.
• Support recruitment, onboarding, and training programs.
• Serve as Manager on Duty as scheduled, including nights/weekends/holidays.

Skills

People leadership

Communication

Problem solving

Organization

Tools

Hotel systems

Job description

Dimension Hospitality is seeking a Hotel Operations Manager to oversee day-to-day hotel operations and ensure exceptional guest experiences. You will work with front office, housekeeping, F&B, maintenance, and guest services leaders to drive efficiency and uphold brand standards.

The role requires leading teams, monitoring guest satisfaction, and managing staffing, budgeting, and cost controls while fostering a culture of teamwork and hospitality excellence.