Hotel Operations Lead: Guest Experience Champion

Extended-Stay-Hotel; Kennesaw (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

ESA Management, LLC in Kennesaw, GA seeks a Team Lead to assist the General Manager in day-to-day hotel operations, focusing on guest satisfaction and operational efficiency. You will train associates, enforce brand standards, manage safety guidelines, and support revenue initiatives to meet EBITDA goals.

This role is on-site at 3000 George Busbee Pkwy NW, Kennesaw. Strong communication and supervisory abilities required; prior hotel experience preferred; eligibility for leadership within the

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED or equivalent.
• Supervisory experience is preferred.

Responsibilities

• Assist GM in daily hotel operations to drive revenue and guest satisfaction.
• Resolve guest and associate issues promptly and professionally.
• Train associates on brand standards and job performance expectations.
• Monitor safety and security procedures per company guidelines.
• Support budgeting, inventory, and vendor management to meet EBITDA targets.
• Provide front desk coverage and operational back-up as needed.

Skills

Hotel operations

English communication

PMS software

Numerical skills

Supervisory ability

Multitasking

Education

High School Diploma or GED

Job description

ESA Management, LLC in Kennesaw, GA seeks a Team Lead to assist the General Manager in day-to-day hotel operations, focusing on guest satisfaction and operational efficiency. You will train associates, enforce brand standards, manage safety guidelines, and support revenue initiatives to meet EBITDA goals.

This role is on-site at 3000 George Busbee Pkwy NW, Kennesaw. Strong communication and supervisory abilities required; prior hotel experience preferred; eligibility for leadership within the