Hotel Night Auditor

ECHO Suites Richmond; Richmond (VA); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Paid 30-minute meal break

Job summary

Sandpiper Hospitality (SH) seeks a Night Auditor for ECHO Suites Richmond in Richmond, VA. This role balances meticulous accounting with exceptional guest service during the overnight shift, serving as the primary contact for overnight guests and ensuring a smooth daily close.

You will handle late-night check-ins, respond to guest requests, and balance the day’s accounts while upholding SH’s Do the Right Thing ethos. On-site, security-conscious, and customer-focused.

Qualifications

• Experience in hospitality or hotel operations preferred.
• Strong attention to detail and accuracy in financial close.
• Ability to handle late-night guest requests with professionalism.

Responsibilities

• Audit and balance daily financials from the day shift.
• Provide overnight guest service and check-ins.
• Manage front desk operations and reservations during the night.
• Ensure safety and security of the property and occupants.

Skills

Customer service

Accounting

Night audit

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Associate ECHO Suites Richmond, Richmond, VA, US

9 days ago Requisition ID: 9090

Salary Range: $14.75 To $16.23 Hourly

Night Auditor: The Operations and Accounting Anchor!

Your Challenge: Ensure Flawless Guest Service and Accounting Accuracy During the Overnight Shift!

Ready to be the operational and financial supervisor during the critical night hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Night Auditor!

This is a vital role that blends excellent customer service with accounting precision. You will be the primary contact person overnight, managing guest requests, handling late-night check-ins, and, crucially, balancing the accounts from the day shift, demonstrating your commitment to our value to "Do the Right Thing."

Your Essential Duties: Guest Relations & Accounting

As the Night Auditor, you maintain the front desk workflow and property security while ensuring the financial close for the day is accurate.

• Auditing & Accounting: Balance accounts leftover from the day shift. Perform the nightly accounting and auditing operations to ensure an accurate daily close.
• Overnight Guest Service: Provide an excellent guest experience by greeting guests warmly and providing assistance, including late-night check-ins. Respond to situations as they arise and manage guest conflict calmly.
• Front Desk Operations: Coordinate front desk operations such as check-ins, move-outs, renewals, and reservations. Respond to guest service calls efficiently and expediently.
• Inspection & Safety: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Inspect studios and public spaces daily according to company and brand standards.

Sales, Revenue & Additional Duties

• Revenue Management: Review Studio Inventory daily to ensure maximization of studio revenue. Maintain effective sales of ancillary offerings to maximize revenue and follow revenue management guidelines.
• Compliance & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy.
• Functional Support: Perform Laundry Duties, including sorting, washing, drying, and folding of linen/terry, as well as general cleaning/maintenance of the laundry facilities.
• Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed.

Special Operational Functions

• On-Site Commitment: Night Auditors are required to stay on site for their entire shift until relieved.
• Meal Break: A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available.

Are You Our Next Operations and Accounting Anchor?

If you are dependable, have a strong attention to detail for both service and numbers, and can manage an overnight shift independently, we want to hear from you!