Hotel Night Auditor

Hunter Super Techs - TurnPoint; City of Rochester (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Indus Hospitality Group in Rochester, NY seeks a front desk associate to deliver exceptional guest service. You will greet guests, register rooms, answer phones, post charges, arrange reservations, and provide information about local services.

The role requires 1–3 months related experience, a high school diploma or GED, and the ability to lift up to 25 pounds. You will work in a welcoming, fast-paced environment and contribute to a clean, orderly lobby.

Qualifications

• 1–3 months related experience and/or training.
• High school diploma or GED or equivalent.
• Minimum 18 years of age.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change.

Skills

Guest service

Cash handling

Phone etiquette

Reservations

Education

High school diploma or GED

Tools

Hotel PMS system

Job description

SummaryResponsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.Essential Duties and ResponsibilitiesGreet, register, and assign rooms to guests.Answer telephone.Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.Make and confirm reservations.Monitor room availability.Block rooms.Program wake-up calls.Handle guest mail and messages.Open and close shifts making cash drops as necessary.Maintain market stock and coffee area as needed.Finalize transactions completed during the day and process credit card transactions.Prepare and print folios for departing guests.Create, print, file and transmit required reports.Compile daily sales figures and complete the Daily reports.Complete End of Month procedures.Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service, along with directions and information regarding the local area.Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.Schedule shuttle runs for guests (hotels with shuttle only).Perform laundry duties as needed.Set up continental breakfast.QualificationsOne to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.Physical DemandsThe associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Work EnvironmentWhile performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.Why Join Indus Hospitality Group?At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.Come grow with us at Indus Hospitality Group!