Hotel Night Auditor

Donohoe Hospitality Services; Chevy Chase (MD); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health and dental insurance

Vision insurance

Paid time off

Hotel room discounts

Job summary

Donohoe Hospitality Services operates the Courtyard by Marriott Chevy Chase, offering a 24/7 hospitality environment near American University and local transit. The Night Auditor role includes overseeing overnight operations, auditing financial transactions, and delivering guest service with accuracy and discretion.

The position emphasizes balance, reporting, and guest interaction, with an hourly pay range and a comprehensive benefits package. Previous hotel or front desk experience is preferred.

Qualifications

• Previous hotel or front desk experience preferred.
• Familiarity with hotel systems is a plus.

Responsibilities

• Serve as Manager on Duty during the overnight shift.
• Monitor overnight activity and communicate updates to leadership.
• Balance and audit daily room charges and transactions.
• Reconcile cash and card transactions with daily reports.
• Handle guest check-ins/outs and respond to late-night requests.
• Assist guests with inquiries and coordinate with departments as needed.
• Prepare and distribute nightly and daily reports.
• Maintain front desk area cleanliness and organization.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Attention to detail

Problem solving

Basic computer skills

Job description

Description

Join the team at Courtyard by Marriott Chevy Chase! Working at Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment.

Job Details

Working at Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment.

Hotel Night Auditor

Salary Range

$18.00 - $20.00 per hour (experience-based compensation)

Position Summary

The Night Auditor is responsible for overseeing overnight hotel operations and ensuring that all financial transactions are accurately audited, balanced, and recorded. This role prepares daily operational reports, reconciles departmental accounts, and provides attentive guest service by handling late-night requests, check-ins, and transactions.

Essential Functions

• Serve as Manager on Duty during the overnight shift, representing the hotel in all operations.
• Monitor overnight activity and communicate key updates to hotel leadership and team members.
• Ensure the safety, security, and comfort of guests and associates throughout the shift.
• Audit, post, and balance all daily room charges and outstanding transactions.
• Reconcile cash and credit transactions against daily revenue reports.
• Verify and prepare registration materials for arriving guests.
• Operate the hotel phone system, including transferring calls and taking messages.
• Manage guest reservations, including new bookings, modifications, and cancellations.
• Perform guest check-in and check-out in accordance with hotel and brand standards.
• Address guest inquiries, requests, and concerns, coordinating with other departments as needed.
• Report maintenance and housekeeping issues to the appropriate departments promptly.
• Provide guests with information about hotel services, amenities, and local attractions.
• Generate, review, and distribute required nightly and daily reports.
• Verify the accuracy of all front desk transactions from prior shifts.
• Complete end-of-day processes, including daily income and Food & Beverage revenue reports.
• Maintain the cleanliness and organization of the Front Office area.
• Perform cashiering duties, including processing payments and posting miscellaneous charges.
• Follow all safety, security, and emergency procedures to protect guests and staff.

Education And Experience

• Previous hotel or front desk experience preferred.

Skills And Abilities

• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and solution-oriented in high-pressure situations.
• Strong attention to detail and problem-solving abilities.
• Basic computer skills and familiarity with hotel systems preferred

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits And Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond. *minimum 32 hours/week to qualify