Hotel Housekeeping Lead

Silver-Reef-Casino-Resort; Ferndale (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Silver Reef Casino Resort in Ferndale, WA seeks a proactive Housekeeping Supervisor to ensure cleanliness across the hotel by supervising and training the housekeeping staff. You will oversee procedures, chemical usage, and equipment handling, ensuring adherence to policies during your shift.

The role requires prior housekeeping experience with supervisory capabilities, strong organizational and interpersonal skills, and the ability to lead a team on a fast-paced property.

Qualifications

• High school diploma or GED required or two to three years of related experience and/or training, or equivalent combination.
• Previous experience working in housekeeping is required and previous supervisor experience is an asset.
• Good organizational and interpersonal skills required.
• Coordinate inspection or inspect assigned areas to ensure standards are met
• Must possess proven leadership ability necessary to provide general guidance to subordinates.
• Some computer knowledge, e.g. Microsoft Excel and Word or related software.
• Excellent oral and written skills preferred.
• Must be 21 or older.
• Capable of working unsupervised.
• Ability to read safety rules, operating and maintenance instruction, and procedure manuals.
• Ability to write routine reports and correspondence, speak effectively before groups of customers, management and/or team members.
• Ability to work with mathematical, concepts such as follow directions for dilutions of chemicals.
• Must possess proven customer service techniques to ensure total guest satisfaction.
• Must have an eye for detail and able to work flexible shifts.

Responsibilities

• Ensures all Silver Reef Casino policies and procedures are adhered to in the housekeeping department on assigned shift.
• Maintain tools and equipment in working order; ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer’s instructions.
• Maintains strict adherence that all OSHA Safety rules and regulations are followed.
• Responsible for preparing the task assignment for Housekeepers on assigned shift.
• Supervision and coordination of housekeeping staff activities throughout the hotel ensuring approved standards of cleanliness is displayed.
• Responsible for the training housekeeping team members to get the job done right.
• Reports of repairs and replacements necessary in assigned areas and is accountable for cleanliness and overall condition of the public area, restrooms and offices.
• Interacts with guests, Front Desk and other casino departments in a professional and courteous manner.
• Perform room attendant’s duty when needed, capable to work at turndown shift, laundry, or as house person.
• Perform other tasks assigned.

Job description

• Location 4876 HAXTON WAY,FERNDALE, WA, 98248-9130,United States
• Job Category Hotel
• Employee Type Non-Exempt
• Manage Others Yes

Contact information

• Name Human Resources
• Phone [phone] ext. 4185
• Email [e-mail]

Description

Summary:Responsible for ensuring the cleanliness of the Hotel by supervising and training the Hotel housekeeping staffs. Ensure correct procedures of using chemicals and equipment; implementing and ensuring all housekeeping operations on assigned shift are in accordance with Silver Reef Hotel, Casino, Spa’s policies and procedures; directly and indirectly supervises all Hotel Room Attendants.

Qualifications

• High school diploma or GED required or two to three years of related experience and/or training, or equivalent combination.
• Previous experience working in housekeeping is required and previous supervisor experience is an asset.
• Good organizational and interpersonal skills required.
• Coordinate inspection or inspect assigned areas to ensure standards are met
• Must possess proven leadership ability necessary to provide general guidance to subordinates.
• Some computer knowledge, e.g. Microsoft Excel and Word or related software.
• Excellent oral and written skills preferred.
• Must be 21 or older.
• Capable of working unsupervised.
• Ability to read safety rules, operating and maintenance instruction, and procedure manuals.
• Ability to write routine reports and correspondence, speak effectively before groups of customers, management and/or team members.
• Ability to work with mathematical, concepts such as follow directions for dilutions of chemicals.
• Must possess proven customer service techniques to ensure total guest satisfaction.
• Must have an eye for detail and able to work flexible shifts.

Licensing Requirements

• Class II Gaming License

Essential Job Functions

• Ensures all Silver Reef Casino policies and procedures are adhered to in the housekeeping department on assigned shift.
• Maintain tools and equipment in working order; ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer’s instructions.
• Maintains strict adherence that all OSHA Safety rules and regulations are followed.
• Responsible for preparing the task assignment for Housekeepers on assigned shift.
• Supervision and coordination of housekeeping staff activities throughout the hotel ensuring approved standards of cleanliness is displayed.
• Responsible for the training housekeeping team members to get the job done right.
• Reports of repairs and replacements necessary in assigned areas and is accountable for cleanliness and overall condition of the public area, restrooms and offices.
• Interacts with guests, Front Desk and other casino departments in a professional and courteous manner.
• Perform room attendant’s duty when needed, capable to work at turndown shift, laundry, or as house person.
• Perform other tasks assigned.

Physical/Mental Requirements

• Constantly required to use hands to finger, handling or feeling objects, tools or controls; reaching with hands and arms; talking or hearing; lift and/or move up to 50 pounds; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Frequently required to stand; walk climb or balance; stoop, kneel, crouch, or crawl; lift and/or move up to 50 pounds.
• Occasionally lift and/or move more than 50 pounds.

Working conditions

• Works in Laundry might involve near moving mechanical parts and is exposed to risk of electrical shock.
• Works mainly inside the casino.
• Works in a moderate noise level environment, increasing to loud when in the Laundry.

Requirements

Qualifications

• High school diploma or GED required or two to three years of related experience and/or training, or equivalent combination.
• Previous experience working in housekeeping is required and previous supervisor experience is an asset.
• Good organizational and interpersonal skills required.
• Coordinate inspection or inspect assigned areas to ensure standards are met
• Must possess proven leadership ability necessary to provide general guidance to subordinates.
• Some computer knowledge, e.g. Microsoft Excel and Word or related software.
• Excellent oral and written skills preferred.
• Must be 21 or older.
• Capable of working unsupervised.
• Ability to read safety rules, operating and maintenance instruction, and procedure manuals.
• Ability to write routine reports and correspondence, speak effectively before groups of customers, management and/or team members.
• Ability to work with mathematical, concepts such as follow directions for dilutions of chemicals.
• Must possess proven customer service techniques to ensure total guest satisfaction.
• Must have an eye for detail and able to work flexible shifts.