Hotel Housekeeper/Room Attendant

Courtyard-West-Des-Moines; West Des Moines (IA); On-site; USD 18,000 - 23,000; Full time

Job summary

Arbor Lodging is seeking a Hotel Housekeeper/Room Attendant to clean and service guest rooms, ensuring a welcoming and comfortable guest experience. You will respond to guest inquiries politely and knowledgeably while maintaining high cleanliness standards.

The role requires physical stamina, ability to lift 50 lbs, and the ability to work independently or in a team within a busy hotel environment. Previous hotel experience is preferred, with opportunities for growth and competitive pay.

Qualifications

• A secondary school diploma is preferred.
• Previous hotel-related experience desired.
• Experience using industrial cleaning equipment and products a plus.
• Professional attitude is required.

Responsibilities

• Prepare rooms for cleaning.
• Make beds.
• Dust rooms and furniture.
• Replenish guestroom and bathroom supplies.
• Clean the bathroom.
• Clean the closet.
• Vacuum and rack the carpet.
• Check and secure the rooms.
• Deliver and retrieve items on loan to guests (e.g. iron and ironing boards).
• Ensure public areas are cleaned and orderly.
• Ability to lift 50 lbs and stand for extended periods.
• Ability to work independently and with a team.
• Manage guest calls, requests, and complaints in the area assigned.

Skills

Hotel experience

Cleaning equipment

Professional attitude

Guest service

Education

Secondary school diploma

High school diploma preferred

Tools

Industrial cleaning equipment

Cleaning products

Job description

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.

Duties & Responsibilities:

• Prepare rooms for cleaning
• Make beds
• Dust rooms and furniture
• Replenish guestroom and bathroom supplies
• Clean the bathroom
• Clean the closet
• Vacuum and rack the carpet
• Check and secure the rooms
• Deliver and retrieve items on loan to guests (e.g. iron and ironing boards)
• Ensure public areas, such as hallways, are cleaned and orderly
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
• Ability to work independently and with a team
• Manage guest calls, requests, & complaints in the area assigned to them
• Additional tasks may be assigned at any given time

Requirements

Qualifications:

• A secondary school diploma is preferred
• Previous hotel-related experience desired
• Experience using industrial cleaning equipment and products a plus
• Professional attitude is required

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.